Details

These reports focus on identifying and understanding impacts for our vulnerable users and how we can support them.

We updated the plan in April 2024 to highlight action taken for our users.

The documents cover 3 main priority areas to help support vulnerable users. These are:

• providing our vulnerable users with support to access and participate in court and tribunal services and signposting to other sources of information and support when needed
• gathering and collating evidence and using it to identify impacts of changes on vulnerable users
• making our services accessible for vulnerable users

If you’d like to view older versions of the plan please email hmcts.communications@justice.gov.uk.