Original document : https://www.gov.uk/government/publications/withdrawing-passport-applications-caseworker-guidance

Change description : 2025-06-09 16:31:00: Guidance updated to change the grace period for Digital Application Processing applications from 7 to 30 days before withdrawal and remove references to the Application Management System (AMS). [Guidance and regulation]

Showing diff : 2024-03-05 08:37:05.632010310 +00:00..2025-06-09 15:31:26.295097023 +00:00

Guidance

Withdrawing passport applications: caseworker guidance

Tells HM Passport Office staff about withdrawing passport applications.

From:
HM Passport Office
Published
19 December 2022
Last updated
59 MarchJune 20242025 — See all updates

Documents

Withdrawing passport applications (accessible)

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Withdrawing passport applications

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Details

This guidance tells HM Passport Office staff:

  • why they must withdraw a passport application
  • when they must withdraw an application
  • when the system automatically withdraws an application

It also tells staff how to:

  • withdraw an application on the system
  • update the system when they withdraw an application
  • deal with customers who send in their documents after the system has automatically withdrawn their online application

Updates to this page

Published 19 December 2022
Last updated 59 MarchJune 2024 + show2025 href="#full-history">+ show all updates

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Update history

2025-06-09 16:31
Guidance updated to change the grace period for Digital Application Processing applications from 7 to 30 days before withdrawal and remove references to the Application Management System (AMS).

2024-03-05 08:36
Updated withdrawing passport applications guidance to confirm an application should not be withdrawn if the customer has confirmed HM Passport Office has received their documents. Sections covered in other guidance have also been removed.

2022-12-19 12:48
First published.