Guidance

Handling complaints in immigration removal centres

Detention services order 03/2015 about handling complaints in immigration centres.

From:
Home Office and Immigration Enforcement
Published
1 June 2011
Last updated
8 June 2022 — See all updates

Documents

Handling complaints (accessible version)

HTML

Handling complaints

PDF, 876 KB, 34 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex B: summary (DSO on a page)

PDF, 177 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex C: flowchart (basic process)

PDF, 68.9 KB, 1 page

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex D: revised DCF9 form

PDF, 430 KB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex E: sample acknowledgement letters

PDF, 17.6 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex F: checklist of points which must be covered in response

PDF, 107 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex G: detainee complaints feedback form

PDF, 155 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex H: serious allegations

PDF, 8.59 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

Home Office detention services order about handling complaints in immigration removal centres, short term holding facilities, holding rooms and during escort.

We are aware of accessibility issues with these publications.

We are working to fix these. Read more about our accessible documents policy

Published 1 June 2011
Last updated 8 June 2022 + show all updates

  1. 'Handling of complaints' document updated to include further guidance on local resolution.

  2. Updated Annex G form to current address.

  3. Updated annex D published.

  4. Updated complaints handling guidance, Annex B, Annex C, Annex D. New Annex H guidance added.

  5. Updated guidance and attached annex documents.

  6. First published.