Guidance

Lost or damaged documents: caseworker guidance

Guidance for staff on replacing documents that have been lost or damaged.

From:
HM Passport Office
Published
18 June 2010
Last updated
28 September 2022 — See all updates

Documents

Lost or damaged documents (accessible)

HTML

Lost or damaged documents

PDF, 213 KB, 11 pages

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Details

This guidance tells staff:

  • how to establish who is responsible for replacing a lost or damaged document
  • how to arrange a replacement document or tell the customer how to replace the document
  • how to deal with the application that is delayed because of a lost or damaged document
Published 18 June 2010
Last updated 28 September 2022 + show all updates

  1. Accessible version added.

  2. Guidance has been updated with minor reformatting changes.

  3. First published.