Reporting to the National Supply Disruption Response (NSDR)

Information on how to report a supply disruption to the National Supply Disruption Response (NSDR)

The NSDR isacts intendedas fora supplierssingle andpoint providersof contact when a health or care provider, supplier or research body has exhausted all other options available to them to maintain supply of the following products:products to the UK:

• medicines (prescription-only, pharmacypharmacy, general sales list and unlicensed medicines)
• medical devices and clinical consumables
• supplies for clinical trials and clinical investigations
• vaccines and countermeasures
• blood, tissue and transplant materials
• non-clinical goods and services

WhenIt is a UK-wide service and works closely with governments and health and care services in the devolved administrations, Crown Dependencies and British oversees territories.

Established systems already exist for responding to serious supply disruption of medical products. You should employ these ‘business as usual’ channels to respond to and resolve issues before contacting the NSDR.

Medicine suppliers have a statutory duty to provide early notification of supply disruption to the Department of Health and Social Care (DHSC). They should contact the medicines supply team at medicinescontingencyplanning@dhsc.gov.uk and DASH@dhsc.gov.uk.

If a supply arrangement fails and no immediate resolution is available via business as usual channels, then you should report issuesit to the NSDR call wecentre (open Monday to Friday 9am to 6pm except public holidays) on:

• 0800 915 9964 (freephone number in the UK)
• 0044 (0) 207 972 1071 (direct line from abroad)

When you report issues to NSDR we will ask for detailed information to help our teams determine the most appropriate response. This will vary depending on whether you are a provider, supplier or providerresearch body reporting disruption, but could include:

• details of the disruptiondisruption, and causes and anticipated duration of disruption
• products affected (including product description, product name and product code) and product characteristics, including any considerations needed for storage conditions or shelf life
• criticality of products for patient care
• potential alternative products available within your range or available from other suppliers
• the likely impact of the disruption
• whether the product is part of a clinical trial or clinical investigation
• healthcarehealthcare, or care providers or patients that could be affected (for the whole of the UK, or by region or country as applicable)
• the phone number and email address that that NSDR should should use to follow up on an issue – this should include out-of-hours contact details and key responders within your organisations that that NSDR teams teams can engage with

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