Reporting to the National Supply Disruption Response (NSDR)

How to request assistance from the National Supply Disruption Response

The National Supply Disruption Response (NSDR) isacts theas a single point of contact forwhen thea UK’s health andor care systemprovider, andsupplier medicalor research body has exhausted all other options available to them to maintain supply industryof inthe following products to the eventUK:

• medicines of(prescription-only, pharmacy, general sales list and unlicensed medicines)
• medical supplydevices disruptionand thatclinical mayconsumables
• supplies requirefor nationalclinical supporttrials toand helpclinical mitigateinvestigations
• vaccines theand impactcountermeasures
• blood, ontissue patientsand and/ortransplant servicematerials
• non-clinical delivery. 
  goods and services

AIt UK-wideis service,a theUK-wide NSDRservice and works closely with healthgovernments and carehealth providers, manufacturers and wholesalerscare andservices systemin partnersthe todevolved helpadministrations, mitigateCrown anydependencies impactand toBritish patientsoversees and/orterritories.

Established service provision. Established systems already exist for responding to serious supply disruption of medical products,products. andYou you should employ these ‘business as usual’ channels within your organisation or industry to respond to and resolve issues before contacting thecontacting NSDR.

Contacting

Medicine thesuppliers NSDR

Ifhave youa arestatutory experiencing,duty orto anticipating,provide aearly medicalnotification productof supply disruption thatto maythe requireDepartment NSDRof support,Health pleaseand contactSocial theCare NSDR(DHSC). asThey earlyshould ascontact possible.the Thismedicines includessupply notifyingteam theat NSDRmedicinescontingencyplanning@dhsc.gov.uk ofand anydash@dhsc.gov.uk.

If producta discontinuationssupply toarrangement anyfails partand ofno theimmediate UKresolution thatis mayavailable impactvia uponbusiness patientas care.

Theusual NSDRchannels, callthen centreyou canshould berequest reachedassistance betweenfrom 9amthe NSDR call andcentre 5pm(open Monday to Friday (except9am onto bank5pm except public holidays) on:

• 0800 915 9964 (freephone number in the UK)
• +44 (0)20(0)207 7972972 1071 (from(direct outsideline thefrom UK)abroad)

When you report issues to the to NSDR, we will ask for detailed information to help our teams determine the most appropriate response. AnyThis organisationwill orvary companydepending thaton reportswhether you are a supplyprovider, disruptionsupplier to theor NSDR isresearch classedbody asreporting disruption, but could include:

• details of the ‘originator’disruption, causes and willanticipated beduration keptof informeddisruption
• products ofaffected case(including investigationproduct description, product name and managementproduct progresscode) and product characteristics, including any considerations needed for thestorage durationconditions or shelf life
• criticality of theproducts disruption.

  Thefor NSDRpatient cancare

• potential offeralternative supportproducts withavailable supplywithin disruptionyour forrange anyor typeavailable from other suppliers
• the likely impact of medicalthe product.disruption
• whether However,the medicineproduct suppliersis havepart of a statutoryclinical dutytrial toor notifyclinical investigation
• healthcare, care providers or patients that could be affected (for the Departmentwhole of Healththe UK, or by region or country as applicable)
• the phone number and Socialemail Careaddress (DHSC)that NSDR should ofuse anyto anticipatedfollow supplyup shortageon oran discontinuation.issue Notifications– this should include out-of-hours contact details and key responders within your organisations that NSDR teams can engage with

Any organisation or company that reports a supply disruption to NSDR is classed as the ‘originator’ and will be submittedkept viainformed of case investigation and management progress for the DaSHduration reportingof portal.the disruption.

Express Freight Service

The NSDR has access to the Express Freight Service,Service (EFS), which provideshelps bespoke,to globalensure logisticsthe solutionscontinuity inof themedicines eventand ofmedical criticalsupplies disruptionshould a supplier’s own logistical arrangements be disrupted.

The service aims to collect and operatesdeliver onsmall parcels within 24 to 48 hours and pallets or shipments within 2 to 4 working days, with specialised products with a 24-hourcontrolled dailyor basis.regulated handling requirement fast-tracked within 24 hours.

Suppliers are responsible for payment of carriage and are required to be registered before they can access the service. service.

Register with the Express Freight Service.