Hindley Prison

Book and plan your visit to Hindley

To visit someone in Hindley you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

PrisonersThere canmay havebe up to 3 visitors over the age of 10 at a time,limit plus up to 3the childrennumber under 10. At least one visitor must be 18 or older at every visit.

They are allowed a minimum of 2 visits a month.prisoner Morecan visitshave. You can becheck earnedthis basedwith onHindley behaviour level.prison.

Contact Hindley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Hindley
• somewhere to stay overnight
• meals

How to book family and friends visits

Hindley is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit online.

You, can book your visit by contactingtelephone Hindley or you can also register to use the secure video calls service.

Booking line: 01942 663663234 234 or 01942 663 492663492
The booking lines are open Monday to Friday: 9am to midday and 1pm to 3pm
Find out about call charges

You can also book a social visit by email: Socialvisits.Hindley@justice.gov.uk

Visiting times:

• Visits run everyday:Monday to Sunday: 2pm to 3:30pm

How to book legal and professional visits

The easiest way to book a legal or professional visit is by email: LegalVisits.Hindley@justice.gov.uk

Bookings can also be made by calling 01942 663 234 or 01942 663 492.

Legal visits booking lines are open 9am to midday and 1pm to 3pm

Visiting times:

• Monday to Friday: 2pm to 3pm and 3pm to 4pm

Each session is 1 hour long.

• There are no restrictions on who can visit a prisoner as long as they are on the prisoners approved visitors list.
• Visitors are restricted up to 3 adults and 3 children per visit.
• Children over 11 are classed as adults due to seating arrangements.
• The canteen is open in the visits hall
• Prisoners can have up to 2 visit per month and depending on the IEP level could also have privilege visits.
• Families are allowed to bring up to £25 with them in change (this may change from 1 Oct when we are planning to use card machine and go cashless)

Getting to Hindley

Find Hindley on a map

The closest railway stations are Wigan North Western (360 towards Warrington) and Wigan Wallgate (Line 9 towards Higher Folds) where you can catch a local bus to Hindley. There are also taxi ranks outside the stations.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

By bus:

You can catch the 658 bus from Wigan bus station. The bus stops at the top of the road leading to the establishment.

By Car:

Travelling from Liverpool on the A580 East Lancashire Road: Exit at the East Lancashire Road/M6 (junction 24), turning left following signs for Ashton. Continue on the A58 through Ashton town centre for approximately 3 miles. Turn right at the traffic lights/T junction (signpost HM Prison). Almost immediately, turn left into Bickershaw Lane, and continue for 1 mile until you see a signpost directing left to HMYOI Hindley. Parking is signposted on left of the main gate next to the Visitor Centre.

Travelling from Manchester on the A580 East Lancashire Road: Exit the East Lancashire Road turning right at Golbourne and following the directions for Abram. Continue for approximately 2.5 miles through Golbourne. At a public house called the Dover Lock the road will bend sharply to the right, over the canal bridge. Continue for approximately 1 mile until you reach a set of traffic lights, turn right onto Bickershaw Road. Continue for 1 mile until you see a signpost directing left to HMYOI Hindley. Parking is signposted on left of the main gate next to the Visitor Centre.

Travelling on the M61 motorway: Exit the M61 at junction 5 travelling towards Westhoughton and Wigan. Stay in the left lane, at the next roundabout, take the 2nd main exit following the signs for the A58 Wigan. Turn left at the next set of traffic lights, signposted ‘Leigh’. Proceed for approximately 1 mile, pass a train station on the left and go straight on at the roundabout. After another mile turn right at the traffic lights. Continue for 1 mile to the next set of traffic lights and turn left, following the sign for Leigh A578. Turn right at the next traffic lights into Smiths Lane. Continue for 1.5 miles until you see a signpost directing right to HMYOI Hindley.

There is a visitors car park to the left of the main gate.gate (signposted as visitors car park).

Entering Hindley

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

Except for urgent visits approved by the Duty Governor, all visitors to prisoners must pre-booked whether their visit is domestic or professional.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

There are refreshments available to purchase during your visit. Visitors are allowed to bring up to £25 in change.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by Partners of Prisoners (POPS).

ThereFacilities willinclude:

• Waiting beRoom
• Coin nooperated refreshmentslockers
• General information about visiting and opportunities at Hindley
• Disabled access and facilities
• Disabled, Male and Female toilet with baby changing facilities
• Refreshments available duringto yourpurchase visit.in Thethe children’sVisits playHall
• TV areafor isdisplaying currentlyResettlement notopportunities, books, and activities
• Dedicated Neurodiversity visits called Blue visits via application process
• Family photos available to use.
  purchase on your visits

The centre is open every day from 12:30pm to 4:30pm.

Telephone: 01942 663 187
Find out about call charges

Family days

FamilyThese dayswill arebe availablefor throughoutthose aged over 13 (with some designated for younger children) and will take place over the year,year. spreadThere betweenwill term-timebe some in term time and some in the school holidays.

Family Thesedays will be advertised and prisoners can onlyapply using the internal application system.

We are also using the family room throughout the year for prisoners to use, this can also be bookedapplied viato prisoneruse ledthrough application.internal application and will go through a screening process.

Keep in touch with someone at Hindley

There are several ways you can keep in touch with someone during their time at Hindley.

For the main switchboard please call: 01942 663100.

Phone calls

Prisoners have phones in their cells and will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Hindley using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Hindley.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hindley.

All post apart from legal letters will be opened and checked by officers.

Postal address:

HMP/YOI Hindley

Barracks Road

Hindley

Wigan

WN2 5TH

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

We do not allow families to send in items or bring them on a visit.

Families can send in a sum of money for the purpose of the men being able to order clothes through the catalogue process.

Gifts and parcels

Prisoners can apply for permission to receive one parcel from friends and family when they first arrive at Hindley. The items can then be handed in at the visitors centre before a visit.

Only specific items are allowed. Contact Hindley for more information.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Hindley

Hindley is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Hindley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by the Wigan Safeguarding Adults Board.

Hindley’s chaplaincy team provides a wide range of multi-faith services as well as guidance and support to those of all faiths and none.

Arrival and first night

WhenWe someonehave firstprisoners arrivesas transfers from other establishments. All prisoners transferring are required to be sentenced.

All prisoners arriving at Hindley,Hindley theyfollow a reception process where their immediate needs are identified and any safeguarding issues addressed.

All prisoners transferring will be ableprovided towith contacthave access to a familyphone membercall byand phone.the Thisfirst couldnight arrangements will be quiteexplained lateto inthem theby evening,an dependingEarly onDays theOfficer, timein addition they arrive.will have an assessment with a healthcare professional.

TheyAll new prisoners will getbe tolocated speakon toFir someoneWing, whothis willis checkour howEarly they’reDays feelingCentre, andthey askwill aboutspend anytheir immediatefirst healthnight andat wellbeingHindley needs.on this wing.

Induction

There is an induction timetable in place where all prisoners will have meetings with staff and peer mentors from each department in the prison

The Early Days Process is also supported by the Insiders, these are Red Band prisoners who provide additional support to prisoners both during the early days and when they have moved to other residential units.

Each person who arrives at Hindley gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

AroundHindley 700has men8 liveresidential atunits Hindley.housing Thereup areto 7590 units,prisoners:

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ThereElm is– aHouses largethe sportsRecovery hall,and 2ISFL weight-liftingunits

Fir areas,– exerciseEarly areaDays andCentre

Acorn outdoor– pitchesPre Pipe Unit for prisoners ofreferred allform fitnessthe levels.OPD pathway

Care and Separation Unit

Education and work

All prisoners have access to education and training provided by TheNovus. Manchester College. Prisoners can work on their literacy and numeracy before progressing to work-relatedvocational training in catering and hospitality, multi-media,joinery, construction,multi distributionskills, barbering, highways and warehousing,painting orand communitydecorating. development.

Prisoners can also study for a wide range of professional sports qualifications.

Prisoners can work in a range of roles at Hindley following pathway progression in the following areas; kitchen, gym, chapel, library, gardens, waste centrecentre, the laundry and stores.Tier One workshop (laptop breakdown). There are also a wide range of peer support role opportunities for men to access across the prison.

There is a large sports hall, 2 weight-lifting areas, exercise area and outdoor pitches for prisoners of all fitness levels.

The programmes team deliver the accredited Offending Behaviour Programme TSP (Thinking Skills Programme) based on assessment and need from the Offender Management Team. In addition there are also a selection of non-accredited courses available to men to address identified needs.

Support for family and friends

Find out about advice and helplines for family and friends.

In case of an emergency please contact: 01942 663438

To get in touch with the Families Lead please email: safercustodyhindley@justice.gov.uk

Support at Hindley

TheOur POPSFamily teamService providesProvider ais rangePOPS (Partners of information,Prisoners).

Visits guidanceCentre andtelephone supportnumber: to01942 families663187

You andcan friends.also Youcontact canthe callPrisoners’ orFamilies askHelpline inon the0808 visitors808 centre2003. toYou speakwill not be able to someone.book a visit using this number.

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01942 663 294	If you have concerns about a problemprisoner’s contactsafety Hindleyor wellbeing which are serious but not life-threatening, please call or email the Safer Custody hotline, safercustodyhindley@justice.gov.uk. HM Prison You can also complete a safer custody contact form on the Prisoner’s Family Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and Probationguidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. publishes You actioncan planscomplete forthe HindleyStop prisoner contact online form, inemail responseunwantedprisonercontact@justice.gov.uk toor independentcontact inspections.by phone.

If you have any other problem, contact Hindley.

Contact Hindley

Governor: Natalie McKee

Telephone: 01942 663 100
Fax: 01942 663 101
Find out about call charges

Address

See map

Safer custody

IfHM youPrison haveand concernsProbation aboutService thepublishes safetyaction orplans wellbeingfor ofHindley a prisoner in Hindley,response callto theindependent main telephone number and ask for the orderly officer or duty governor.inspections.