Workplace Charging Scheme: guidance for installers

About the Workplace Charging Scheme (WCS)scheme

The Workplace Charging Scheme (WCS) is a voucher-based scheme that provides eligible applicants with support towards the upfront costs of the purchase and installation of electric vehicle (EV) chargepoints. 

chargepoints. After an applicant applies, theirinstallers chosenclaim installer claims the grant on their behalf.

YouIt mustis beavailable anin ozev-authorisedEngland, installerWales, toScotland claimand thisNorthern grant.Ireland, but not in the Channel Islands or Isle of Man.

The scheme is availablerun inby England,the Wales,Office Scotlandfor andZero NorthernEmission Ireland.Vehicles It(OZEV) isand notadministered availableby in the ChannelDriver Islandsand orVehicle IsleLicensing ofAgency Man.(DVLA).

This guidance is aimed at installers. Guidance is also available for:

• manufacturers
• applicants
• state-fundedcharities educationand institutionssmall accommodation businesses
• manufacturers

This grant can be used in conjunction with the EV infrastructure grant for staff and fleets: customer guidance which helps fund both the installation of chargepoints as well as the cost of chargepoint infrastructure. Both grants may be used for the same site, but not the same chargepoints. If you are using both grants, you must claim for at least 1 working chargepoint under the EV infrastructure grant for staff and fleets and only use the WCS for the chargepoints added later. Any attempt to claim the same chargepoint twice by submitting a WCS and EV grant application for the same chargepoint maybe viewed as fraud. This will result in action being taken against you.

How the scheme works

The WCS is open to businesses, charities and public sector organisations that meet the:

• applicant eligibility and site eligibility criteria set out in the guidance for applicants
• applicant eligibility and site eligibility criteria.
  criteria set out in the guidance for charities and small accommodation businesses

The grant covers up to 75% of the total costs of the purchase and installation of EV chargepoints (inclusive of VAT), capped at a maximum of:

• £350 per socket
• 40 sockets across all sites per applicant – for instance, if the customer would like to install them in 40 sites, they will have 1 socket available per site

YouOnce canthe usechargepoint(s) have been installed, the WCSauthorised ininstaller conjunctioncan withclaim the EVgrant from OZEV infrastructureon grantthe forapplicant’s staffbehalf andvia fleetsthe online installer service.

The twochargepoint grantsinstallation maymust be usedcompleted forand the samevoucher site,claimed butwithin not6 months of the samevoucher’s chargepoints.issue Ifdate. youClaims areagainst usingexpired bothvouchers grants,will younot must:be paid.

• first

  Installers claimmust not charge applicants for atthe leastgrant 1in workingadvance chargepointof underpayment thebeing EVmade by OZEV. infrastructureAfter grantOZEV reimburses you for staffthe andvalue fleets

• useof the WCSvoucher, foryou themust chargepointsdiscount addedthis later

cost from your customer’s final invoice.

AnyIf attemptthe tocustomer claimapplies for less than 40 sockets, they can submit additional applications in the samefuture chargepointuntil twicethey byreach submittingthat alimit. WCSSpecial andrules EVapply for linked enterprises.

OZEV reserves the right to terminate or change the rules of this grant applicationscheme for– including the samegrant chargepointlevel – at any time, although we will beendeavour viewedto asprovide fraud.up Thisto 4 weeks’ notice. OZEV will resulthonour inany actionvoucher beingcodes takenthat againsthave you.been issued ahead of any changes to the grant or during any notice period given following the announcement of the scheme’s closure.

BecomeDefinitions

Applicant

A party who has declared an authorisedexisting installeror future need for charging infrastructure. For the purposes of this scheme, an applicant can be any eligible business, charity or public sector organisation.

ReadApplicants aboutmust becomingmeet anthe authorisedterms installerand conditions. of the scheme and have permission to install charging infrastructure at designated off-street parking facilities dedicated to staff and/or fleet use.

Overview

In the case of registered charities and small accommodation businesses (those with 249 employees or less), there is no restriction on who may use the grantparking, process

be it customers, guests, visitors, staff or others.

1. Authorised installer

   CustomerA usesparty thethat granthas applicationbeen formauthorised to applyinstall EV chargepoints by OZEV under the WCS through the process outlined in Approval process for chargepoint manufacturers. Installers manage the grant.installation of chargepoints at applicant sites.

2. SuccessfulThe applicationsterm receive‘installer’ ain voucherthis code.guidance means ‘authorised installer’.

3. Authorised installer representative

   CustomerA choosesparty you,that anhas been authorised installer,to sub-contract to completeinstallers the work.

4. Customerinstallation givesof youchargepoints under the voucherWCS code.by OZEV.

5. YouThe useauthorised installer representative remains wholly responsible for ensuring that the portalinstallers abide by the relevant terms and conditions of the scheme. If an authorised installer representative’s installer fails to checkmeet thatthe terms and conditions, OZEV may revoke the codeauthorisation isof valid.the authorised installer representative.

6. Authorised chargepoint manufacturer

   YouA installparty that manufactures a chargepoint which is listed on the authorisedOZEV-approved commercial chargepoint(s)chargepoint model list.

7. Staff and/or fleet parking

   YouOff-street useparking thethat voucheris codedesignated to claim the grantapplicant -and youis for their staff or fleet, and not for customer use. Applicants must completebe able to provide evidence of this on request (for example, details of a parking policy or photographic evidence).

   If the workprimary anduse claimof the voucherchargepoints withinremains 180staff/fleet daysuse, ofapplicants may allow local residents to use the voucherchargepoints beingoutside issued.of office hours when they will not typically be used by their staff or fleet vehicles.

8. YouIn receive the grantcase moneyof registered charities and deductsmall accommodation businesses (those with 249 employees or less), there is no restriction on who may use the parking, be it fromcustomers, yourguests, customer’svisitors, invoice .staff or others.

InThe certainparking circumstancesfacilities employersmust canbe useclearly associated with the grantapplicant’s topremises installand chargepointsbe ateither theiron-site employee’sor homes.a Inreasonable thesedistance cases,from youthe shouldplace check:of work.

• Customer parking

  Parking that is available to be used by the personapplicant’s customers. Customer parking is annot employeeeligible offor the company

• WCS.

  However, if the personapplicant is happya tocharity haveor a chargepointsmall installed

accommodation business (those with 249 employees or less), there is no restriction on who may use the parking.

How

Chargepoint socket (also referred to claimas using‘chargepoints’ theor ‘chargepoint units’)

Sockets that are used to charge an EV. There are 4 modes of EV chargepoint socket, and mode 3 and 4 are eligible for WCS. portalEach socket must have at least a 3kW supply undiminished by simultaneous charging.

UseModes 1 and 2 (such as a normal 3-pin socket) are not eligible. For more information, refer to the onlineminimum portaltechnical specification.

Eligibility and technical requirements

Installer authorisation

Installers must apply online for installersOZEV authorisation tobefore claimthey yourcan customer’sinstall grant.chargepoint units under the WCS.

Customer eligibility

YouThe willscheme needis open to provide:applicant organisations that fulfill all of the grant eligibility criteria outlined in the guidance for:

• theapplicants
• charities voucherand codesmall accommodation businesses

Applicant eligibility

The applicant organisation must:

• detailsbe abouta theregistered installation,business, includingcharity theor typepublic ofsector chargepointorganisation
• either:
  • be anda public authority
  • have received – or have currently pending at the numbertime of sockets - application photos– less than €200,000 of de minimis aid or less than £315,000 minimal financial assistance (MFA) in the chargepoints

  Howpast 3 financial years (we do not expect installers to claimcheck whether the WCSorganisation meets this requirement)

declare a need for state-fundedEV educationcharging institutions

Yourequipment, customeror appliesan forintent ato voucherencourage codeuptake viaamong their staff and/or fleet

be located in England, Wales, Scotland or Northern Ireland (applicants in the WorkplaceChannel ChargingIslands Schemeand Isle of Man are not eligible)

have dedicated off-street parking for state-fundedstaff educationand/or institutionsfleet applicationuse form.

Theyonly will(if needthe toapplicant checkis thata theircharity institutionor a small accommodation business with 249 employees or less, there is eligibleno torestriction applyon who may use the parking)

own the property or have consent from the landlord for chargepoints to be installed at all the funding.

sites listed in the application

Site eligibility

OnceEach yousite must:

• have completeda theminimum installation,power yousupply willof need3kW to completeeach anindividual installersocket claimthat formis andnot grantdiminished claimby formtheir andsimultaneous emailuse
• have themno tomore workplacechargingscheme@dvla.gov.uk.

  Howthan toone claimsocket theinstalled WCSfor each accessible parking space

• be for staff and/or fleet use (if the applicant is a charity or a small accommodation business thatwith 249 employees or less, there is primarilyno runrestriction fromon who may use the parking)

If your customer’s primary place of work is also a residential property

Your customer(their willhome), needthey to:can apply for the grant under this scheme as long as their address is either

• checklisted as their eligibilityplace of business with Companies House
• completerecorded theon standardtheir WCSbusiness applicationrate form (non-domestic) bill issued to them by their local council or Land & Property Services (LPS)

OnceThe youfollowing havesites completedare not eligible for the installationscheme:

• locations yououtside willEngland, needWales, toScotland completeand anNorthern installerIreland claim(including formthe Channel Islands and emailIsle itof toMan)
• parking workplacechargingscheme@dvla.gov.uk.

  Yourfacilities firstthat claim

  Firstare payment(s)part mayof takea updomestic toproperty 3(and monthsit tois processnot followinga yourprimary firstplace WCSof claim.

  Youwork) – your customers may be askedable to verifyapply to the bankEV accountchargepoint detailsgrant youinstead providedif atthey theare timelooking youto initiallyinstall appliedan forEV installerchargepoint authorisation.in Wea aimresidential todwelling

• where dothe thissite asof quicklyinstallation asis possible.an Anyaddress inaccuracythat inhas claimed previously under a previous OZEV grant, including the informationElectric providedVehicles Homecharge Scheme (EVHS) or delayDomestic inRecharging respondingScheme may(DRS)
• parking resultfacilities inthat aare delaysolely tofor yourcustomer payment.

  Subsequentuse claims

  Claims(if arethe processedapplicant onis a fortnightlycharity basisor (typicallya atsmall theaccommodation beginningbusiness ofwith the249 monthemployees andor mid-month),less, followingthere theis conclusionno ofrestriction theon 7-daywho confirmationmay period.use Wethe aimparking)

• parking tofacilities paynot designated to the grantapplicant
• parking amountfacilities tothat installershave withinnot 30yet workingbeen daysbuilt of– thisonly date.

  Forexisting instance,designated ifoff-street youparking completeis theeligible onlinefor redemptionthe processscheme; ona 15confirmation April,letter the(from, voucherfor redemptionexample, detailsyour willlocal becouncil) deemeddoes acceptednot byoblige the applicant afterto 7proceed dayswith (22the April).construction Weand willOZEV, aimtherefore, tocannot payrely thison voucherit atas theevidence

OZEV beginningwill ofnot thegrant followingexceptions monthfor (May).

Applicantlocations andthat sitedo not meet these eligibility

criteria.

YouOZEV shouldcannot checkprovide thatbespoke theadvice applicanton andeligibility. siteBefore areyour eligiblecustomer applies for thea grant.voucher, Eligibilityyou information:should check that they qualify for the scheme by:

• [Workplacediscussing chargingtheir schemeindividual (https://www.find-government-grants.service.gov.uk/grants/workplace-charging-scheme-2)circumstances and intended chargepoint models with them
• state-fundedundertaking educationala establishmentssurvey grantof any prospective site(s)

Technical specifications

Chargepoint equipment requirements

All chargepoint units must meet the minimum technical specification and be on the approvedOZEV-approved commercial chargepoint model list at the time of installation.

WhenLearn youmore submitabout yourthe claim,approval makeprocess surefor chargepoint manufacturers.

Ensure that the chargepoint model name is exactly the same as the one stated on the eligible list. Claims will be rejected if the model claimed is not on the list.

Chargepoints are listed at the request of their manufacturers. If a model is not listed, it is not eligible for grant. Contact the chargepoint manufacturer:

• to find out why your chargepoint is not listed
• for details on what is covered by a specific approval

A customer may provide their own chargepoint if it is on the OZEV-approved chargepoint model list and they have a manufacturer’s 3-year on-site warranty. However, such equipment will not be eligible for a grant under the WCS. In this instance, as an installer, you may only claim for the cost of labour and other parts provided for the installation.

You cannot claim against:

• a previously installed or second-hand chargepoint – the chargepoint unit must be new
• installations made prior to voucher approval – applicants must apply for a voucher before you install any chargepoints

Installation requirements

Installations under WCS can only be completed by installers that have been authorised by OZEV. Learn how to become an authorised installer.

Installations must be completed and a claim made before the voucher expires. A voucher will be valid for 1806 daysmonths (180 days) from the date of issue.

Installations must meet the minimum technical specification.

Authorised chargepoint installers must confirm that installations will be carried out in accordance with:with current:

• BS EN 61851-1:2019
• Institution of Engineering and Technology (IET) Wiring Regulations – currently BS 7671:2018+A1:2020
• IET Code of Practice for Electric Vehicle Charging Equipment Installation
• Electricity Safety, Quality and Continuity Regulations 2002
• all other applicable standards

The installation must also consider the requirements of BS 8300:2009+A1:2010 and the needs of disabled people.

Charging equipment installed must:

• meet the applicable minimum ingress protection (IP) ratings set out in BS EN 61851-1:2019 and BS 7671:2018+A1:2020 according to the usage location
• be supplied with an on-site 3-year warranty on parts and installation, and a BS7671 Electrical Installation Certificate

If the customer encounters any issues within the warranty period, they should contact their chargepoint installer or manufacturer.

EnquiriesAccessibility needs

When installing EV chargepoints, it is important to consider who may use them, particularly EV owners who may be disabled or have mobility issues.

All installations taking place under the WCS should consider the requirements of BS 8300-1:2018 (Design of an accessible and inclusive built environment – External environment. Code of practice) and the requirements of disabled people or those with mobility issues.

On-site audits

The installer of the chargepoint equipment may be subject to audit to ensure they have complied with the relevant provisions in the minimum technical specification, which may involve a site visit.

Failure to provide all relevant, accurate evidence of compliance may result in further action against the authorised installer making the claim. OZEV reserves the right to make final judgements on eligibility based on the evidence provided. This includes removing authorised installers who fail to install chargepoints according to WCS standards.

Find out more about audits and the evidence required.

Ongoing data requirements

All sites must be able to communicate usage data to a back-end management system to enable it to be sent onwards to OZEV. The communication channels may include but are not limited to:

• general packet radio services (GPRS) or cellular networks
• other wireless means
• wired network connectivity – optionally using a virtual private network (VPN)

Problems with signal strength

If using cellular or GPRS where the network capacity is not sufficient (such as low-quality network coverage via GPRS), installers must use additional means to boost the signal strength.

Problems with data supply

If data communication is not possible, you must declare this when submitting a claim on the online installer portal.

OZEV will monitor the number of installations from installers without data communications and reserves the right to request more information from any installers that are not communicating the required data. This may result in your authorisation being revoked.

Notifying your distribution network operator of installations

You must notify your local distribution network operator (DNO) of all installations you make so that they can evaluate the potential load on the grid and any network reinforcements. This notification must be compliant with the relevant DNO’s requirements.

If you do not notify the relevant DNO(s) of chargepoints installed under the WCS and do not retain evidence of this notification, your authorisation may be revoked.

In your notification, you should either submit to each relevant DNO:

• an online form per installation
• a list of installations (with relevant details) in a single spreadsheet

Multiple notifications are encouraged.

The online form and multi-notification spreadsheet template, plus the regions each DNO covers and their contact details, can be found on the Energy Networks Association (ENA) website.

Become an authorised installer

Installers must apply online for OZEV authorisation before they can install chargepoint units under the WCS.

Accessing the WCS redemption portal

Once you have been authorised under the WCS, you will receive a user name and password to access the online portal.

If you want additional access (more user IDs) to the online portal, contact the scheme administrator at installer.authorisations@dvla.gov.uk.

To request changes to your registration details, including company details, contact details and geographical areas of operation, email installer.authorisations@dvla.gov.uk.

How to redeem a customer voucher

Overview of redemption process

The following is a summary of the process authorised installers must follow to redeem a customer’s voucher and install chargepoints under the WCS.

1. Installer receives enquiry from applicant and checks their WCS voucher code is eligible via the online installer portal.

2. Installer completes site surveys and quotes, and confirms sites are suitable for their customer’s intended chargepoint installations.

3. Installer installs OZEV-approved chargepoint unit(s) in line with the commercial chargepoints minimum technical specification, switches them on and verifies they are working safely and communicating data.

4. Installer completes online grant redemption on the online installer portal before voucher expires, including:

• declaring installation costs
• providing photographic evidence of installation

5. Installer notifies the relevant DNO in agreement with ENA and supplies the customer with a copy of the BS7671 Electrical Installation Certificate.

6. The applicant will receive an email from DVLA containing the information provided by the installer and confirming the grant level generated by the system.

7. Applicant checks the details in the installer email are accurate:

• if they are inaccurate, the applicant has 7 calendar days to email workplacechargingscheme@dvla.gov.uk and raise any concerns – DVLA may then contact the installer with queries
• if they are accurate, OZEV pays the installer

8. DVLA processes an installer WCS claim in 7 working days, subject to any queries. The installer responds promptly to any queries.

9. Installer receives grant from OZEV within 30 working days. If the installer has not previously claimed any grants from OZEV, payment may take up to 3 months to process.

10. Installer retains copies of all customer details and required documents. If chosen for audit check, the installer sends OZEV all requested documentation

Information you need help,to provide in your claim

During the WCS voucher redemption process, you must provide:

• the make and model(s) of chargepoint unit(s) installed. Ensure these match those stated on the OZEV-approved commercial chargepoint list) exactly
• the costs incurred (these will be used to compute the exact value of the grant, which will be equal to 75% of the installation and purchase costs of a chargepoint up to a maximum of £350)
• a photo of the chargepoint unit(s) with the serial number clearly visible (up to 5MB in size)
• a photo of the parking site with all the chargepoint units visible (up to 5MB in size)

Voucher code validity and when you should submit your claim

As soon as you receive an enquiry from a WCS applicant, you should request to see their voucher code to confirm their eligibility.

You can check that a voucher code is eligible by checking the voucher code on the online installer portal or by contacting workplacechargingscheme@dvla.gov.uk. We recommend you do this as early as possible.

Your customer’s voucher will contain a unique code that you will need to reference to make a successful claim. It will also provide:

• their contact us:details
• the installation site(s)
• the expiry date
• the number of sockets and sites for which the voucher is valid

The online redemption process will only start when you formally input the voucher code into the portal and submit your claim.

You must submit a claim by midnight on the date the voucher associated with the installation expires. Each voucher is valid for 6 months (180 days) from its date of issue.

Late claims, or claims without a voucher code, will not be paid.

For applicants that complete installations across a number of their premises, the maximum number of chargepoint sockets that can be claimed is 40 regardless of the number of sites. All installations under a single voucher must be claimed in a single claim. Once a voucher has been redeemed it cannot be re-used. If there are other sites linked to a redeemed voucher at which a chargepoint has not been installed, an applicant must reapply for a new voucher for these sites.

If the installation (or part of it) cannot be completed by your voucher’s expiry date

If all installation(s) listed cannot be completed within the 6-month period specified on the voucher, the applicant will need to withdraw their application and reapply for a new voucher. Vouchers are non-transferable.

If some chargepoints on the voucher have been completed by the expiry date but others have not, you can claim for the installations that you have completed, but your customer will need to reapply for a new voucher for the remaining installations not yet completed. In these circumstances, installations completed before the new voucher has been issued will not be eligible.

Value of support

WCS provides a grant equal to 75% of the purchase and installation costs of a chargepoint, capped at a maximum of £350 for each socket, up to a limit of 40 sockets per applicant.

The WCS’s capping system calculates 75% of the declared costs (inclusive of VAT) and will allocate a grant equal to whichever is lowest: 75% of the costs or £350.

Please remember to take this into consideration when agreeing a certain price with your customers. OZEV will not be held responsible if the final grant level is not in line with the estimations or quotes you provide.

Maximum number of chargepoints per customer

You may complete installations for a customer across a number of their premises. In this case, the maximum number of chargepoint sockets that you can claim is 40, regardless of the number of sites.

All installations under a single voucher must be claimed in a single claim.

Once a voucher has been redeemed, it cannot be re-used. If there are other sites linked to a redeemed voucher at which a chargepoint has not been installed, an applicant must reapply for a new voucher for these sites.

Costs

Detail of the costs incurred must be submitted by the installer and confirmed by the applicant in order for a claim to be successful. Checks will be made regularly on the details submitted.

Installers must not:

• email:charge WorkplaceChargingScheme@dvla.gov.ukapplicants for the grant in advance of payment being made by OZEV
• inflate the costs of the chargepoints to benefit from a higher grant level
• use the grant to cross-subsidise costs incurred in other parts of its business

Any evidence of non-compliance with the above will be acted on by OZEV – see penalties for improper conduct.

The installer should provide an invoice to the customer showing the total cost of the installation (including any VAT charged) and the OZEV grant that is offset against that total.

For enquiries relating to VAT, contact HMRC.

Eligible expenditure consists of:

• cost of unit
• electrical components
• civil engineering works
• labour costs (for installation)
• hardware costs
• the VAT incurred by the customer
• site survey works (when leading to a completed installation)

Where an additional smart meter or current clamp device is required, the capital cost of this is also eligible expenditure providing it is installed at the same time as the chargepoint.

Examples of ineligible expenditure include:

• interest charges, bad debts, profits, entertaining
• phone:project 0300management 123and 1343 (Mondayreporting costs
• administration costs
• inflation and contingency allowances (as an overall arbitrary percentage) additional to Friday,eligible 9amcosts – however reasonable inflation rates can be included in labour and material cost estimates
• new/additional land required for the proposed infrastructure
• electricity provided by relevant infrastructure
• ongoing back office data provision
• any other ongoing operating costs (for example, maintenance or communication)
• any warranty extension beyond 3 years
• transport costs
• marketing costs
• any other cost not listed as an eligible expenditure

We have designed the scheme to midday,be excludingas simple for the applicant as possible. By authorising chargepoint installers and enabling them to claim on behalf of applicants, we are ensuring value for money for the taxpayer and reducing the risk of fraudulent activity by individuals.

If an installer enters administration, payment would be made by OZEV to administrators.

How to appeal if your claim is rejected

If your claim is unsuccessful, you may appeal by emailing the DVLA at workplacechargingscheme@dvla.gov.uk with reasons why you believe the decision should be re-examined. A manager at OZEV will then consider the appeal. The outcome of this appeal is final.

If the applicant’s circumstances have changed

If the applicant contacts you to inform you that their circumstances have changed since they originally applied, you must ensure they are still eligible to have a chargepoint installed under the scheme.

They may need to reapply for a voucher.

If this change of circumstances invalidates your customer’s application and we have reason to believe you were aware of this prior to installation, OZEV reserves the right to take any action it deems appropriate to reclaim the grant.

Grant payment processing times

First-time applicants

First payment(s) may take up to 3 months to process following your first WCS claim.

This is because, when an installer redeems the voucher successfully for the first time, they need to be set up as a vendor on the Department for Transport (DfT) finance system.

You may be asked to verify the bank holidays)account details you provided at the time you initially applied for installer authorisation, and while DfT aims to do this as quickly as possible, any inaccuracy in the information provided or delay in responding may result in a delay to your payment.

Subsequent claims

Claims are processed on a fortnightly basis (typically at the beginning of the month and mid-month), following the conclusion of the 7-day confirmation period, and we aim to pay the grant amount to installers within 30 working days of this date.

For instance, if you complete the online redemption process on 15 April, the voucher redemption details will be deemed accepted by the applicant after 7 days (22 April) and OZEV will aim to pay this voucher at the beginning of the following month (May).

Similarly, if you complete your claim on 24 April, the voucher redemption details will be deemed accepted by the applicant after 7 days (1 May) and OZEV will aim to pay this voucher after mid-May.

Installer responsibilities

Only OZEV-authorised installers can claim the grant on behalf of the applicant.

For each installed workplace chargepoint, the installer must:

• ensure that the applicant meets the eligibility criteria for applicants or the eligibility criteria for charities and small accommodation businesses
• ensure that the installed chargepoint model is approved by OZEV
• ensure that the installed chargepoint is tested to verify it’s fully functioning, can communicate usage data to a back-end management system to enable it to be sent onwards to OZEV and meets safety requirements
• ensure that the voucher is redeemed via the online installer portal within the expiry date
• ensure that the supply, distribution equipment, chargepoint cabling and installation meet the commercial chargepoints minimum technical specification, and record and retain photographic evidence of this
• retain all documentation pertaining to the installation for a minimum of 3 years, including:
  • installation and commissioning confirmations and certificates
  • photographs
  • customer declarations, signatures and full address
  • dates of installation
• ensure the same chargepoint is not claimed for twice
• notify the DNO of the installation in writing
• issue a BS7671 Electrical Installation Certificate 8 ensure you have not previously claimed a grant for the chargepoints listed in a claim under the EV Infrastructure grant for staff and fleets or any other grant
• ensure you have not previously claimed a grant for the chargepoints listed in a claim under the EV Infrastructure Grant for staff and fleets or any other grant

Installers must not:

• charge applicants for the grant in advance of payment being made by OZEV
• inflate the costs of the chargepoints to benefit from a higher grant level
• use the grant to cross-subsidise costs incurred in other parts of its business
• apply for the voucher on the applicant’s behalf (such as by using installer’s name as the name of the business and listing the applicant’s address as one of the installation sites on the voucher application)

Penalties for improper conduct

Where on behalf of an installer, OZEV reserve the right to withhold payment pending further investigation to ensure public funding is not being used incorrectly.

OZEV reserves the right to withhold payment from the installer pending further investigation where there is reasonable evidence to suggest:

• improper conduct on the part of the installer
• the installer was aware of changes in circumstances that invalidate the applicant’s eligibility under the WCS and failed to inform OZEV

OZEV will revoke your installer authorisation and notify your Competent Person Scheme (CPS) operator if you, or one of your authorised installer representatives, does not comply with the scheme’s requirements. For example, if you:

• fail to inform the relevant DNO of a chargepoint installation
• fail to issue a BS7671 Electrical Installation Certificate
• install a chargepoint that is found to be unsafe
• complete an installation that does not meet the minimum technical standards required for the scheme
• do not conduct a site survey, or proceed with an installation when the survey identified that the existing supply or distribution equipment was not safe
• inflate costs to obtain a higher grant level
• cross-subsidise costs incurred in other parts of the business

If there is any evidence of fraudulent activity or misuse of government funding by any party under the WCS, OZEV reserves the right to take whatever action it deems appropriate, including, but not limited to:

• revising your grant level
• legal action to reclaim monies paid
• terminating the scheme
• revoking the authorisation of any installer or approval of any manufacturer under the scheme

Chargepoint audits

OZEV has appointed a DVLA representative to conduct on-site audits of installed chargepoints to ensure the requirements of the grant are met.

If a chargepoint is selected for audit, OZEV or its representatives will contact the relevant party for further information. Information requested may include all documentation pertaining to the installation, including:

• installation and commissioning confirmations and certificates
• business declarations, signatures and applicant details
• dates of installation
• any photographs taken at the time of installation demonstrating that the existing supply, distribution equipment, chargepoint cabling and installation meet OZEV requirements

OZEV will seek to provide feedback to installers on any of their installations audited.

OurHow personalto informationchange charteryour authorised installer details

Adding sub-contractors once you have been authorised

OurYou personalmay informationdecide charterin time that you wish to add a sub-contractor to your authorisation.

If the sub-contractors you wish to use are not already OZEV approved installers, you must email Installer.Authorisation@dvla.gov.uk containsto request permission to add the standardssub-contractors to your list.

To approve a sub-contractor, we need to see:

• the name and address of the sub-contractor
• their Competent Person scheme (CPS) name and their CPS membership number

Do not use sub-contractors to install any chargepoint units for your company until you canhave expectreceived approval from the Installer Authorisation team.

Updating your company details once you have been authorised

If any of your company details change from when weyou askwere authorised, you must send these changes to Installer.Authorisations@dvla.gov.uk immediately.

This is to ensure our installer authorisation list is up to date and that you receive all communications sent from OZEV.

Changing your company name

If you are changing your company name, email your new company details to Installer.Authorisations@dvla.gov.uk immediately. The authorisation team will carry out verification checks and will email you to confirm the changes have been made.

If you have created or set up a new company that has a different entity to the company you are currently authorised for, you must reapply to be an OZEV authorised installer.

You will be sent an Annex A form when you request a name change. Complete this form using your new company name.

Changing your bank details

If you change your bank details, email Installer.Authorisations@dvla.gov.uk immediately. Complete an Annex A form and provide your new bank details. The completed form will be sent to DFT finance so that your bank details can be updated on the system.

Please note that it can take up to 6 weeks for bank details to be updated.

Deactivating your OZEV account

If you wish to be removed from the OZEV scheme, email Installer.Authorisations@dvla.gov.uk as soon as possible. We will deactivate your account once all claims have been settled.

Enquiries

Contact installer.authorisations@dvla.gov.uk if you don’t know your WCS number.

Contact workplacechargingscheme@dvla.gov.uk, stating the voucher code of your existing claim, if you have a query relating to:

• how the scheme works and customer or hold,site eligibility
• why your personalclaim information.was rejected
• appealing an unsuccessful claim
• delays in payment
• decommissioning previously installed chargepoints
• withdrawing your claim

To make a formal complaint about the scheme, contact chargepointfeedback@ozev.gov.uk.

OZEV and DVLA are unable to provide remittance advices.