Send Prison

Book and plan your visit to Send

To visit someone in Send you must:

• be on that person’s visitor list
• book your visit at least 2 working days in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a personprisoner can have. You can check this with Send.

Contact Send if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Send
• somewhere to stay overnight
• meals

FamilyHow to book family and friends visits

Send is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone. There is no online bookingor serviceby available.telephone.

IfTelephone youbooking haveline: been0300 sent060 a6514 visiting
Find order,out youabout cancall also book by telephone.charges

Booking line: 0300 060 6514
The booking line is openopen:

• Monday, MondayWednesday toand Friday,Friday: 9ammidday to 4pm
  Find5pm
• Tuesday outand aboutThursday: call9am charges
  to 5pm

Visiting times:

• Thursday:Tuesday: 2pm to 3.30pm4pm
• SaturdaySaturday: and2pm to 4pm
• Sunday: 2pm to 3.30pm4pm

Legal and professional visits

ThereLegal visits are currentlyevery noMonday legal9am visitsto taking place.11am.

Getting to Send

Find Send on a map

By Car

If driving to the prison from the M25, leave at Junction 10 take the A3 towards Guildford. After one mile take the B2215 signposted Ockham.

Take 1st exit from Roundabout and continue for 1/2 mile. On a sharp bend turn right into Guileshill lane.

At T-Junction turn right and immediately left into Hungry Hill Lane, this becomes Ripley Road, once you see the Perimeter Fence on your left the Prison entrance is approx. 1/4 mile.

From Guildford take the A3 towards London. Turn off at the Burnt Common Junction, the B2215 to Ripley. At first roundabout take the third exit, A247 passing the Garage on your left. After crossing the A3 turn left as though to re-join the A3 towards Guildford (signposted HMP Send), keeping to the outside lane turn right off the slip road onto Tithebarns Lane (signposted HMP). At the T-Junction turn right onto Ripley Road, the Prison entrance is approx. 1/4 mile.

From Woking take the A320 towards Guildford, at 1st roundabout take 1st exit towards Old Woking, which is Wych Hill. Turn left at roundabout into High Street, at next roundabout take the right-hand junction, the A247 to Send. At next roundabout take 2nd exit (straight over), A247 towards Clandon passing the Garage on your left. After crossing the A3 turn left as though to join the A3 towards Guildford (signposted HMP Send), keeping to the outside lane turn right off the slip road onto Tithebarns Lane (signposted HMP). At the T-Junction turn right into Ripley Road, the perimeter fence is on your left and the Prison entrance is approx. 1/4 mile.

From Dorking take A25 towards Guildford.

Cross the A246 and join the A247, after 2 miles turn right as though to join the A3 towards Guildford (signposted HMP Send), keeping to the outside lane turn right off the slip road onto Tithebarns Lane (signposted HMP). At the T-Junction turn right into Ripley Road, the perimeter fence is on your left and the Prison entrance is approx. 1/4 mile.

Free car parking is available at the prison.

By train

The closest railway station is Clandon.

Trains also travel frequently from Woking station.

HMP Send runs a minibus service for Social Visits from Woking station and back againagain. on family and friends visiting days. You will need to be at Woking Station by 1pm and wait on the carMarks parkand Spencer side of the station.

To plan your journey by public transport:

• use National Rail enquiries
• use Traveline for local bus times

Entering Send

All visitors, aged 1618 or older must prove their identity before entering the prison. All ID must be physical identification and cannot be photos/screenshots.

Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-downrub-down search, including children. You maywill also be sniffedsearched by security dogs.

HMP Send has a strict dress code policy, which means visitors should wear smart clothes (no revealing clothing, no vests, no low-cut tops, no shorts, no short dresses, no offensive slogans and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

There are strict controlsrules on what you can take into Send.HMP Send.

You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

The refreshment tea bar will be open during social visits. Visitors may bring a maximum of £20 per person in loose change. No notes are allowed into the prison.

Nappies and baby wipes are provided in the visiting hall and must not be taken in.

You may take in a bottle of baby milk or an empty bottle that can be filled with water or juice once in the visitingvisits hall.

You will be told the rules by anstaff officer at the start of your visit. If you break the rules, yourthe visit could be cancelled and you could be banned from visiting again.

Visiting facilities

TheThere family-friendlyis a tea bar in the visitors centre offerswhich informationis andopen support.before Social Visits.

The centre is run by the Prison Advice and Care Trust (PACT).(PACT).

You can contact the centre on:on 01483 471 090.090 during social visit days.

Family days

ThereFamily willdays are held throughout the year and allow prisoners the chance to spend the day with their family and friends in the visits hall in a more relaxed atmosphere. Lunch is provided on this day and the free minibus service can be nobooked refreshmentsin availableadvance duringtoo. yourThere visit.

Familyare fun activities to participate in on these days

to make some memorable moments.

ThereHMP areSend currentlypromotes nomaintaining family daysties.

Prisoners beingcan run.apply for up to 3 Extended Visits sessions per year to The Head of Children and Significant Others.

Keep in touch with someone at Send

There are several ways you can keep in touch with a prisoner during their time at HMP Send.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison you need toto:

• Download download the purplePrison visitsVideo app,app
• Create create an account,account
• Register register all visitors,visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells so they will always have to call you. They havemust to buy phone credits to do this.

WomenPrisoners can phone anyone named on their list of friends and family.

This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.service.

OfficersBe advised, staff may listen to phone calls as a way of preventing crime and helping keep people safe.calls.

Email

You can send emails to someone inat HMP Send using the Email a Prisoner service.

You mightwill also be able to attach photos and receive replies, depending on the rules at Send.replies.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Send.

You must also write your own name and address on the back of the envelope.envelope clearly.

All incoming and outgoing post, apart from legal letters, will be opened and checked by officers.staff. Legal letters must be clearly labelled as such with the correct information required.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

YouBe advised, you can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• areAre unable to use a computer, a smart phone or the internet
• doDo not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners must first apply to have any items posted in.

Only when approved should any items be sent.

WomenAny items sent without prior approval will not be issued and sent back out at the prisoner’s expense.

Upon arriving at HMP Send, Prisoners have 28 days to have one clothing parcel sent in with the authorised items.

This will then be every 6 months following a rota.

Prisoners at HMP Send are also able to buy items from approved suppliers through a catalogue system.system or from our clothing shop, Senderellas.

Friends and families of prisoners are permitted to send books directly to theirthe lovedprison, ones, or can order books from approved retailers, which can source and send the books on to prisoners.  

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

All parcels will be opened and checkedsearched by officers.staff & our search dogs prior to issuing.

Life at Send

HMP Send is committed to providing a safe and educational environment where womenprisoners can learn new skills and focus on their personal development.

Security and safeguarding

Every personprisoner at HMP Send has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by Surrey Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at HMP Send, they will be able to contact a family member by phone.phone This could be quite late in the evening, depending on the time they arrive.reception.

They will getalso toengage speakwith tostaff someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

All prisoners will be checked every 4 hours during their initial 24 hours with us.

Induction

Each personprisoner who arrives at HMP Send gets an induction that lasts about a week. induction.

They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotionsemotions.

Everyone also finds out about the rules,rules they must follow, fire safety, and how things like calls and visits work.

Accommodation

AlmostPrisoners 300 women live at Send.

Most women have their own roomcell with a toilet and shower.

There is also one wing with double roomscells and communal showers.showers/toilets.

Education and work

Education and training opportunities include:

• adult literacy and numeracy
• business administration
• hairdressing and beauty
• customer service
• horticulture
• professional catering
• gym instructor training

There are also opportunities for womenprisoners to take distance learning courses up to degree level.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Send

You can contact the Prison Advice and Care Trust (PACT) for help and support.

Problems and complaints

If you have a problem contact Send.

HM Prison and Probation Service publishes action plans for Send in response to independent inspections.

Contact details

Governor: RichardMark SuttleCreaven

Telephone: 01483 471 000
Find out about call charges

Follow Send on TwitterTwitter/X

Address

See map

In an emergency

If you think the prisoner is at immediate risk please call the switchboard on 01483 471000 and ask for the Orderly Officer and explain that your concern is an emergency.

Safer custody hotline

If you have concerns about the safety or wellbeing of a womanPrisoner inat HMP Send, call the saferSafer custodyCustody hotline.line where a member of staff will pick the message up.

Telephone: 01483 471471267

Family 267
Emergency

In the event you need to contact the prison regarding a family emergency/issue – please contact: 01483 471024 and request the Orderly Officer.

Find out about call charges