Coldingley Prison

Book and plan your visit to Coldingley

To visit someone in Coldingley you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a personprisoner can have. You can check this with Coldingley.

Contact Coldingley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Coldingley
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online or by emailingtelephone.

Telephone socialvisits.coldingley@justice.gov.ukbooking line: 0330 016 8787

Find out about call charges.

The booking lines are open:

• Monday, Wednesday and Friday: midday to 5pm

• Tuesday and Thursday: 9am to 5pm

Visiting times:

• Monday: 1:45pm2pm to 3:45pm4pm
• Tuesday: noNo visitsVisits
• WednesdayWednesday: 2pm to 4pm
• Thursday: 2pm to 4pm
• Friday: 2pm to 4pm
• Saturday: 1:45pm2pm to 3:45pm4pm
• Sunday: 9am to 11am and 1:45pm2pm to 3:45pm4pm

You

How canto alsobook registerlegal and professional visits

Face to useFace thelegal securevisits videocan callsonly be booked by email: HMPPSvisitbooking@justice.gov.uk.

Legal service.visiting times

Thursdays: 9am to 11am

HowVideo tolink visits

You can book legala andvideo professionalvisit via email omu.coldingley@justice.gov.uk

Video visits time slots

LegalYou visitingcan times:book hourly slots from Monday to Friday: 9am to 11am12pm and 2pm to 5pm.

Getting to Coldingley

Find Coldingley on a map

The closest railway station is Woking.Brookwood Therewhich areis around 2.6 miles from Coldingley Prison. From there you can take a bus andor taxitaxi.

The servicesother availablemainline train station is Woking which is 5.5 miles from theColdingley station.Prison. From there you can take a bus or taxi.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a free visitorparking caravailable parkonsite for visitors, including disabledspaces parkingat the front entrance for Blue Badge holders.

Entering Coldingley

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

There is a visitor waiting area and you will be called in by staff to be booked in for your visit.

You must be at the prison gates no later than 10:15 am for morning visits and 3:15 pm for afternoon visits, if you are later than these times, you will not be allowed to enter.

You may have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. All visitors, apart from children, will have their photo taken.

All visitors will need to be given a pat-downrub-down search, including children. You may also be sniffed by security dogs, have your fingerprint taken and your eye scanned.dogs.

Coldingley Prison has a strict dress code policy, which means visitors should wear smart clothes, no work clothes (no(including vests,uniforms), no low-cutsports tops,shirts or football shirts, no shorts,hoods, no shortmobile dressesphones, andno offensive logos, no headwear,sunglasses otheror thanheadscarves thatunless worn for religious reasons).reasons, no ripped jeans, no vest tops, no short skirts or dresses.

ThereFrom the 8 September 2023 we will no longer accept cash into the visits hall as we will be nousing refreshmentsa availablecard duringreader. yourIf visit.a visitor does not have a valid bank card to use, each adult visitor is allowed to take in a maximum of £15 in coins (notes are not allowed) and £5 per child. The money can be used to buy food and drink from the snack bar in the visiting hall.

There is wheelchair access, disabled toilets and mobile hearing loops for those who need them.

There are strict controls on what you can take into Coldingley.Coldingley Prison. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.

You Nomay bring in dummies, baby wipes, nappies, milk powder and prescribed medication. All baby items canmust be broughtin intoa Coldingleyclear plastic bag.

Please note that some of these items may be bagged and passedtagged in the Visitors’ search area prior to aentry prisoner.into the prison.

You will be told the rules by ana officermember of staff at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a no-smokingvisitor visitorswaiting centreroom outsiderun theby prison.PACT. FamilyIt supportincludes workerstoilets offerand helpa children’s play area, and informationstaff are available to prisonersoffer support and theiradvice families.to visitors.

The childrensvisitors playwaiting arearoom is notopen currentlyevery availableday from 8am to use.4:30pm.

There willis bea nowater refreshmentsdispenser availablein duringthe yourwaiting visit.room.

Family days

Coldingley run 12 family visits a year and can be only be applied for by the prisoner.

Once an applicatoinapplication is accepted, a letter with all required information will be sent to both the prisoner and their family.

Keep in touch with someone at Coldingley

There are several ways you can keep in touch with a prisoner during their time at Coldingley.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells soand theyare willable alwaysto havemake tocalls callat you.any time during phone hours. They have to buy phone credits to do this. Phones do not accept incoming calls so they will always have to call you.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Coldingley Prison using the EmailEmailaPrisoner.com. Through this service, family and friends can send a Prisonermessage service.which is printed out and delivered by prison staff by hand. Once you have signed up, you will receive an activation link via email which you must click on in order to activate your account and send a message. You must buy a minimum of £5 credit in order to use the service, which runs at a cost of 40p per email and at no charge to the recipient.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contactgo Coldingley.to the GOV.uk website and type in the search bar, locate a prisoner and complete the application.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

You cancannot not hand any parcels or items in at the prison, except books.

PeoplePrisoners in Coldingley are given a list of approved items that can be sentpurchased tothrough themapproved ascatalogues.

Prisoners gifts.can Contactapply Coldingleythough forthe moreapplication informationprocess to have a clothing parcel sent in, depending on what’stheir allowed.IEP level. Any unauthorised parcels posted in will be returned to the sender.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Coldingley

Coldingley is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Coldingley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.website.

All safeguarding processes are overseen by Surrey Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Coldingley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Coldingley gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual healthhealth.
• any substance misuse issues, including drugs and alcoholalcohol.
• personal development in custody and on release, including skills, education and trainingtraining.
• other support (sometimes called ‘interventions’), such as managing difficult emotionsemotions.

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Security and safeguarding

Every prisoner at Coldingley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Arrival and first night

When a prisoner first arrives at Coldingley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Accommodation

There are over 500 menprisoners at Coldingley, mostly housed in single rooms.cells.

There is a gym fitted out with weights and a badminton court and TV is available for prisoners who have earned privileges.

We have varied accommodation, A to D, which are some of the older wings have sanitation call system to access toilet facilities, these wings are currently being refurbished.

E wing has single and shared cells, all cells have showers and toilet facilities

F wing is shared accommodation for 10 prisoners.

G wing holds 63 single modular buildings that have showers and toilet facilities.

Education and work

As a resettlement prison, Coldingley only accepts prisoners who are prepared to work full-time and willing to take part fully in a resettlement programme.

The only prisoners accepted have a minimum of 2 years to their release date. If prisoners are participating in The Forward Trust’s 12-step programme, they too will be considered.

All menprisoners must be willing to commit to the drugs testing programme.

There is a standard day for all prisoners. It includes full-time work in workshops, vocational training, education and the drug-treatment programme.

There is a new modern training and education centre, a prisons IT academy, business training, sports and varied industrial workshops.

Temporary release

MenPrisoners atthat Coldingleyare caneligible notfor gettemporary releaselicence on(ROTL) temporarywill licencebe (ROTL).individually risked assessed for suitability.

Organisations

Support Coldingleyfor worksfamily with

and friends

The prison worksadvice withand thecare Prisontrust Adviceteam andoffer Carea Trustwide (PACT)range whichof offersrelationship, supportparenting and family learning courses to familiesencourage andprisoners friendsto ofmake thosea infresh prison.start.

Support

Email: forpact.coldingley@hmps.gsi.gov.uk

Telephone: family01483 and344 friends

311

FindIf outyou have more general questions or concerns about advicehow prisons operate and helplineshow prisoners are cared for familyyou andcan friendsfind out more on the Prisoners’ Families Helpline website.

Support at Coldingley

To contact the Head of family provision at HMP Coldingley, email SocialVisits.Coldingley@justice.gov.uk.

The prison advice and care trust team offer a wide range of relationship, parenting and family learning courses to encourage prisoners to make a fresh start.

To find out more about these courses:

Email: pact.coldingley@hmps.gsi.gov.uk

Telephone: 01483 344 476

Concerns, Problems and complaints

Safer custody hotline

If you havethink concernsthe aboutprisoner theis safetyat orimmediate wellbeingrisk ofplease acall prisonerthe atswitchboard Coldinglyon prison,01483 call344 3000 and ask for the saferOrderly custodyOfficer hotline.and explain that your concern is an emergency.

Telephone:If your concern is urgent but not life-threatening, please call the Safer Custody Helpline on 0800 496 1475
24 houror answeringcontact machine
Findthe outprison aboutSafer callCustody chargesteam using the web form (the team will pick up all contact forms within 72 hours).

LeaveYou acan messagealso givingread asmore manyinformation detailsabout assafer possiblecustody includingconcerns on the prisonersPrisoners name,Families prisonerwebsite.

Staff numberIntegrity andHotline

Call: what0800 wing917 they6877
(24 arehours locatedanswering onmachine)

This ifnumber youcan knowbe it.called anonymously. If you wish,are concerned about a prisoner being bullied by a member of staff, you can leaveuse yourthis ownnumber. detailsAs andthis aline contactis numbermanaged soseparately from the prisonprison, you can givecall youthis feedback,number ifanonymously.

Prisoners’ appropriate.Families Helpline

Call: 0808 808 2003

YouThe Prisoners’ Families Helpline can alsoprovide readconfidential moresupport, informationadvice aboutand saferguidance.

Unwanted custodyPrisoner concernsContact

Call: 0300 060 6699

If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. onYou can complete the PrisonersStop Familiesprisoner website.contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and Complaints

If you have a problem contact Coldingley.

HM Prison and Probation Service publishes action plans for Coldingley Prison in response to independent inspections.

Contact Coldingley

Governor: NiallGovernor BryantD Ceglowski

Telephone (24 hours): 01483 344 300
Fax: 01483 344 427
Find out about call charges

Follow Coldingley on Twitter

Address

See map