What happens after you make a referral to us

A guide to what happens after you have made a referral about a landlord.

Applies to England

Our approach to regulation

We regulate at the landlord level, which means that we look at how well the landlord is delivering the outcomes of our standards overall. You can find out more about our approach to regulation here.

Action we may take

We will evaluate what you have told us and assess whether it is something that we are able to act on. If we are not able to help, we will tell you that, and also tell you if there are other organisations that may be able to help.

We may ask you to send us more information.

We may contact the landlord to ask them for more information about what you’ve told us. You can ask that we do not share your details with the landlord.

There are different things that we can do if the information is something that we can act on. In some cases we may use the information to help us to prioritise and scope future inspections.

In some cases we may carry out responsive engagement with the provider to understand whether they are meeting the outcomes of our standards.

In some cases we may decide to carry out an inspection.

Privacy notice

Our privacy notice explains how we process and protect your personal information in line with data protection legislation and sets out your rights.

Published 2 April 2024