Guidance

Current Crown Commercial Service suppliers: what you need to know

Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.

Submitting monthly management information

CCS Management Information (MI) submissions are a record of business contracted to/or invoiced by suppliers on CCS commercial agreements.

All CCS suppliers need to complete MI submissions on a monthly basis for any agreements they are listed on as a supplier. Submissions are made using an online web portal.

Report management information to CCS

Guides for the process:

If you need help submitting your Management Information, email report-mi@crowncommercial.gov.uk

Customer Unique Reference Number (URN) list

When completing an MI submission, you need to include the unique reference number (URN) for your public sector customer.

You can download the latest Customer URN list

If you’re doing business with a customer who is not on the URN list, you can submit a request to CCS to have them added. Please complete the add organisation request form (ODS, 10.4 KB) form and email to supplier@crowncommercial.gov.uk

Suppliers and customers must both check that the customer can use the agreement they have selected to buy products and/or services from. Only the customers listed in the customer list for an agreement are eligible to use it. Eligible customers are listed in the contract notice for the agreement.

We won’t check that a customer is eligible to use our agreements when we add them to the customer URN list. The URN list is not a list of customers who are approved to use CCS agreements.

Audit and assurance

An annual supplier audit programme is carried out to provide assurance to the CCS board and the National Audit Office (NAO). The strategy is agreed in conjunction with the NAO and a risk based methodology is applied to identify suppliers to include in the annual audit plan.

This programme reviews:

  • the accuracy, appropriateness and completeness of management information returns made in relation to framework business
  • the timely and accurate payment of any CCS invoices
  • that financial reporting framework terms and conditions are met
  • the appropriate and accurate charging of customers making purchases under framework agreements

As a CCS supplier, your organisation is also required to provide an annual self-audit certificate confirming that you have robust systems in place to identify, record and report accurate and complete Management Information.

Promoting your place on a CCS agreement

Suppliers are encouraged to promote the fact that their goods and services are available through a CCS agreement to prospective public sector customers. To request a copy of the supplier marketing toolkit which includes logos and guidance please contact your CCS agreement manager or email supplier@crowncommercial.gov.uk

Supplier management

CCS manages suppliers on framework agreements.

There is a Commercial Agreement Manager (CAM) for each agreement who can help you with any questions you have. Email info@crowncommercial.gov.uk if you are unsure who your CAM is.

A network of Crown Representatives also helps ensure the government is getting the best value for taxpayers from its contracts with strategically important suppliers.

Expiring agreements

When an agreement expires, buyers can no longer buy your products and/or services on that agreement. If you have an existing contract with a buyer that goes beyond the agreement expiry date you can still fulfil that contract, and you need to continue to submit MI while applicable.

When the CCS agreement you are on is expiring or being replaced you will need to retender for a place on the new agreement. Contracts are not renewed automatically.

You can see tender opportunities for upcoming deals on the CCS procurement pipeline

Improving public procurement practice

CCS operates a Public Procurement Review Service scheme providing a direct route for suppliers to raise concerns about poor public procurement practice.

Bribery Act 2010

CCS expects its suppliers to put appropriate controls and procedures in place to ensure compliance with the Bribery Act 2010

Government Security Classifications Scheme

A new Government Security Classifications scheme was introduced in April 2014 making it simpler to classify government documents.

If you have any general enquiries please contact the Cabinet Office policy team at classifications@cabinet-office.x.gsi.gov.uk

Published 8 December 2014
Last updated 1724 June 2024 + show all updates
  1. Update URN List

  2. Update URN List

  3. Update URN List

  4. Update URN List

  5. Update URN List.

  6. Update URN List

  7. Update URN List

  8. Update URN List

  9. Update URN List

  10. Update URN List

  11. Update URN List

  12. Update URN List

  13. Update URN List

  14. Update URN list

  15. Update URN List

  16. Update URN List

  17. Update URN List

  18. Update URN List

  19. Update URN List

  20. Update of URN List.

  21. Update URN List

  22. Update of URN List

  23. Update URN List

  24. Update URN List

  25. Update of URN List

  26. Update of URN List

  27. Update URN List

  28. Update URN List.

  29. Update URN list

  30. Update URN List

  31. Update of URN list.

  32. Updated customer URN list

  33. Update URN List

  34. Update of URN List

  35. Update of URN List

  36. Update URN List

  37. Update URN List

  38. Update URN List

  39. Update URN List

  40. Update URN List

  41. Update of URN List

  42. Update of URN List

  43. Update URN list

  44. Update URN list

  45. Update of URN list

  46. Update URN List

  47. Update URN List

  48. Update of URN list

  49. Update URN list

  50. Update of URN List

  51. Update of URN List

  52. Update of URN List

  53. Update URN List

  54. Update URN List

  55. Update URN List

  56. Update of URN List

  57. Update of URN list

  58. Update URN list and Add Org Form

  59. Update URN List

  60. Update of URN List

  61. URN List Update

  62. Update of URN List

  63. Update URN LIst

  64. URN List Update

  65. Update of URN List

  66. Update URN List

  67. Update of URN List

  68. Update of URN List

  69. Update of URN List

  70. Update of URN List

  71. Updated Customer URN list

  72. Updated customer URN list

  73. Updated customer URN list

  74. Updated customer URN list

  75. Updated URN list

  76. Updated URN list

  77. Updated customer URN list

  78. Updated customer URN list

  79. Updated customer URN list

  80. Updated customer URN list

  81. Updated customer URN list

  82. Updated URN list

  83. Updated URN list

  84. Updated customer URN list

  85. Updated customer URN list

  86. Updated customer URN list

  87. Included a note to remind suppliers and customers to check that the customer is eligible to use the agreement.

  88. Updated customer URN list

  89. Updated customer URN list

  90. The latest customer URN list is uploaded.

  91. Updated CCS customer URN list

  92. Updated Customer URN list

  93. The Customer URN list has been updated again to fix some problems with the data shown.

  94. Updated the Customer URN list.

  95. Updated guidance and documents, specifically about how to report Management Information (MI)

  96. Updated Customer URN list added

  97. We have updated the customer URN list.

  98. New URN list added

  99. New URN list uploaded

  100. New URN list uploaded

  101. New URN list uploaded

  102. New URN list added

  103. New URN list uploaded

  104. The Mystery Shopper Service has been rebranded to the Public Procurement Review Service and the name has been changed to reflect this update

  105. Updated Customer URN list

  106. New URN list uploaded

  107. New URN list uploaded

  108. New URN list uploaded

  109. New URN list uploaded

  110. new URN list uploaded

  111. new URN list uploaded.

  112. new URN list uploaded

  113. New URN list added

  114. New customer URN list uploaded

  115. New URN list uploaded

  116. amended document ordering

  117. Terms and conditions removed - out of date

  118. new URN list added

  119. URN list uploaded

  120. Amended hyperlink

  121. added guidance doc link

  122. amended mention of URN list.

  123. MISO Guidance Notes updated and latest URN list uploaded.

  124. Customer URN list updated.

  125. Updated customer URN list. Added guidance documents to help suppliers use MISO to submit management information.

  126. Customer URN list updated.

  127. Updated customer URN list.

  128. Updated URN request guidance document.

  129. Updated URN list.

  130. Updated customer URN list.

  131. Updated URN list

  132. Updated URN list

  133. Updated URN list.

  134. Updated URN list.

  135. URN list updated.

  136. Customer URN list updated

  137. Updated customer URN list

  138. Updated Customer URN list

  139. Updated Customer URN listing

  140. Updated Customer URN list

  141. Customer URN list updated

  142. added new customer urn list

  143. New 'add organisation' form added. The form has been simplified with fewer fields and the addition of drop down options for 3 fields: country, sector and organisation type. This will make it easier to complete with less margin for error, saving suppliers time.

  144. Updated latest URN list.

  145. Uploaded new URN list

  146. Updated Customer URN list

  147. Updated latest URN listt

  148. Updated Customer URN listing

  149. Updated latest URN list

  150. Customer URN list updated

  151. Updated URN list

  152. Updated URN list

  153. Updated URN list

  154. uploaded latest customer URN list for CCS suppliers

  155. Updated URN list

  156. Updated Customer URN listing

  157. Updated URN List

  158. Updated URN List

  159. Updated URN List

  160. Updated URN List

  161. Updated URN List

  162. Updated URN List

  163. Updated URN list as an XL file

  164. Updated URN list

  165. Updated URN list

  166. Updated URN List

  167. Updated URN list

  168. Updated text under download the latest URN section

  169. Updated Customer URN list

  170. Updated customer URN list

  171. Updated Customer URN list

  172. Updated customer URN list

  173. Updated URN list

  174. Updated customer URN list

  175. Customer URN list updated

  176. Added details of how to request copy of supplier marketing toolkit

  177. Updated Customer URN list

  178. Updated Customer URN list

  179. URN list updated 12/1/2015

  180. Customer URN list updated 5 January 2015

  181. First published.