Check if a text message you've received from HMRC is genuine

Links in text messages

HMRC does send text messages to some of our customers.

In the text message we might include a link to GOV.UK information or to HMRC webchat.

HMRC will never ask for personal or financial information when we send text messages.

We advise you not to open any links or reply to a text message claiming to be from HMRC that offers you a tax refund in exchange for personal or financial details.

To help fight phishing scams, you should send any suspicious text messages to 60599 (network charges apply) or email: phishing@hmrc.gov.uk then delete them.

ChildConfirmation Benefitand update text messages

HMRC may contact you by text message to confirm:

• confirm that we have received yourfrom Childyou:
  • a Benefit claim
  • a form
  • other correspondence

  Cost of Living Payments

  On 9 February 2024, if you havereceive successfullytax optedcredits, intoHMRC may contact you by text message.

  The text message will say the £299 Cost of Living Payment will be paid automatically between 16 February to 22 February 2024.

  Receiving the text message or having received a previous Cost of Living Payment does not guarantee eligibility for this one. Find out more about the Cost of ChildLiving BenefitPayment payments

eligibility.

This text message will not:

• ainclude changeany links to your accountwebsites
• aask claimfor haspersonal beenor successfulfinancial details
• ask for a response

ConfirmationOnline and update text messagessales

HMRC maywill contact youcustomers by text message towho confirmmay that we have receivedundeclared income from you:online sales. This is to remind you to:

• anotify claimHMRC of this income
• make a formvoluntary disclosure

These messages do not:

• otherask correspondencefor personal or financial information
• include any links to websites

Survey after a call to HMRC or a compliance check

HMRC may send you an exit survey by text message if you have:

• agreed to provide feedback after calling one of our contact centres
• gone through a compliance check

This text message will not:

• ask for personal or financial information
• include any phone numbers
• provide links to websites other than to the survey platform

Tax credits

HMRC may contact you by text message to confirm and remind you about tax credit claim interview appointments.

We might also contact you by text message to ask you to call the Tax Credit Helpline to discuss your claim.

These text messages will not:

• ask for personal or financial information
• provide any links to websites

Other texts you should check

You can also check text messages listed in HMRC contact that uses more than one communication method.