Norwich Prison

Book and plan your visit to Norwich prison

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Norwich
• somewhere to stay overnight
• meals

How to book family and friends visits

HMP Norwich is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit online or by telephone. There
Telephone is no online booking service available.

Booking line: 01603 708790708 790
Find out about call charges

The booking line is open:

• MondayMonday: 1:30pm to 3:30pm
• Tuesday, Wednesday & Thursday: 10am9:30am to 12noonmidday and& 2pm1:30pm to 4pm3:30pm
• Friday: 10am9:30am to 12:30pmmidday and 2pm1:30pm to 3:30pm3pm

Visits must also be booked by 11:30 on a Friday for weekend visits (not midday).

You can also email: SocialVisits.Norwich@justice.gov.uk

Visits must be booked by midday on Friday for weekend visits.

VistingVisiting times

VisitingVisits timesschedule arefor allocatedthe dependingreception onsite: wingA, andB, isolationC1, statusC2, ofK, prisoners.and Ketts:

• Monday:Tuesday: A and K wing 10am to 11am11:30am

• Wednesday: B and C  wing 2pm to 3pm,3:30pm
• Thursday: secureM videoand callsA6 only
  wing 10am to 11:30am

• Tuesday:Saturday: A and K wing 2pm to 3pm3:30pm

• Sunday AM: B and 3:45pmC wing 10am to 4:45pm
  11:30am
• Sunday PM: A6 and M Wing 2pm to 3:30pm

SecureVisits videoschedule calls:for 8:30amthe toCat 9am,C 9:15amsite: toF, 9:45am,G, 10amHealthcare toand 11am,L wing:

• Tuesday: F and G wing 2pm to 2:30pm,3:30pm
• Thursday: 3pmF toand 3:30pm,G 3:45pmwing 2pm to 4:15pm
  3:30pm
  • Wednesday:Saturday: 2pmF and G wing 10am to 3pm11:30am

  SecureVisits videoschedule calls:for 3:30pmBritannia to 4pm, 4:15pm to 4:45pmHouse:

  • Thursday:Tuesday, Wednesday, and Thursday 10am to 11am11:30am
  • Saturday (Britand House),Sunday 10:30am10:00am to 11:30pm,11:30am, 2pm to 3pm3:30pm and 3:45pm3:30pm to 4:45pm5pm

  Secure

  How videoto calls:book 8:30amlegal toand 9am,professional 9:15amvisits

  Face to 9:45am,Face 2pmvisits tocan 2:30pm,be 3pmbooked toby 3:30pm,email: Legalvisits.norwich@justice.gov.uk

  Video 3:45pmlink tolegal 4:15pmvisits can be booked by email: VCC.Norwich@justice.gov.uk

  • Friday:Face 10am to 11amface (Britprofessional House),and 2pmlegal tovisits 3pm,Main 3:30pmsite toand 4:30pmCat C:

    Main site

    • Tuesday: 8am to 11:30am

    • Saturday:Thursday: 10:45am8am to 11:45am,11:30am

    CAT C:

    • Tuesday: 2pm to 3pm3:45pm
    • Thursday: and2pm 3:45 to 4:45pm
      3:45pm

    Getting to Norwich

    BritFind House:Norwich 10amon toa 11am,map

    HMP 2pmNorwich tois 3pmsituated andon 3:30pmthe toeastern 3:30pmoutskirts of Norwich, in Norfolk.

    • Sunday:

      Bus 9amnumbers to23 10am,or 10:45am24 tofrom 11:45am,City 2pmCentre toor 3pmthe andtrain 3:45pmStation togo 4:45pm

    past HMP Norwich. Ask for Knox Road (or simply ask for the prison).

    BritTake House:a 10amtrain to 11am,Norwich 2pmStation (London services are via Liverpool Street). From Norwich Station it takes approximately 20 minutes to 3pmwalk to the prison. At the main junction outside the station follow Riverside Road (Keep River on your left). At the roundabout turn right up Ketts Hill onto Plumstead Road. Please note the prison is located at the top of a steep hill. Turn left into Barrack Road. The prison and 3:30pmVisitors’ toCentre 4:30pm

    Secureare videosituated calls:at 2pmthe toend 2:30pm,of 3pmthe toroad. 3:30pmNo special transport is provided. Buses and 3:45pmtaxis can be taken to 4:15pmthe prison.

    How

    From toA11: bookJoin legalA47 (Southern bypass around Norwich) and professionalfollow visits

    Email:signs legalvisits.norwich@hmps.gsi.gov.uk

    Mondayfor toGreat Friday:Yarmouth. 9amTake tothe 11:30amslip orroad 1pmsignposted 3pm

    GettingA1042 to(Norwich Norwich

    FindN Norwich& E & Thorpe St. Andrew). Go straight over the roundabout and under Railway Bridge. At mini roundabout turn right. Take left-hand slip road by traffic lights (Sainsbury’s should be on ayour map

    Theright-hand closestside) railwaysignposted stationCromer, Norwich Airport (A140). Follow road up hill to roundabout. Take the second exit, Plumstead Road (B1140), signpost “HM Prison”. Turn right into Barrack Road. HMP YOI Norwich, and the Visitors’ Centre, is Norwich.situated Norwichat Prisonthe end of the road Parking Limited parking is aboutavailable aon 30-minutesite. walkInformation and leaflets on all the above services can be obtained from the station.visitors’ Therecentre.

    Parking areis alsolimited regularhowever buses.car parking is free.

    To plan your journey by public transport:

    • use National Rail Enquiries
    • use Traveline for local bus times

    Limited car parking is available on site.

    Entering Norwich

    All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

    Incorrect identification could result in refused entry.

    All visitors will need to be given a pat-downrub-down search, including children. You maywill also be sniffedsearched by security dogs.

    NorwichVisitors hasmust aadhere strictto the prison dress code policy,that whichapplies. meansCoats visitorsand shouldhoodies may be worn however they must search via the x-ray machine prior to entry. We are aware that it is quite fashionable to wear smarttwo clotheslayers (noof vests,trousers nohowever low-cutduring tops,your novisit shorts,could nowe shortask dressesthat andone nolayer headwear,is otherremoved. thanRipped jeans will also be permitted. Shorts can be worn however we request that hot pant length shorts are not worn. Miniskirts/dresses may be worn but only if worn with tights or leggings. In addition to this no revealing clothing is allowed.

    Please be aware that if you are assessed as being inappropriately dressed the duty manager will be requested to attend and they will decide regarding your entry for religiousyour reasons).visit.

    There will be noa small selection refreshments available duringto purchase on your visit.arrival at the visits centre.

    There are strict controls on what you can take into Norwich.Norwich prison. You will have to leave most of the things you have with you in a locker or withat security.the Thisvisits centre, this includes pushchairs and car seats. You will need a £1 coin for the lockers, which is refundable.

    You will behave told the visit rules explained to you by an officer at the start of your visit. If you breakfail theto adherer to these rules, your visit couldmay be cancelledterminated, and you could beface being banned from visitingfuture again.visits.

    Call the booking line if you have any questions about visiting.

    Visiting facilities

    There is a visitors centre at Norwich. Theserves visitorshot centreand iscold outsidedrinks theand entrancehas toa thesmall prisonchildren’s andplay servesarea.

    Family hotdays

    Family Days are an opportunity for families and coldchildren drinksto spend and hasextended aperiod smalltogether children’sengaging in play area.activities and sharing lunch together; 4 Family Days are expected to take place each year split between the Cat C unit and the Main side of the prison. It is expected that up to 12 fathers can take part on each day.

    Children’s visits

    ThereChildren’s isVisits alsoare aspecial snackvisits barfor insidechildren to visit their dad/stepdad or granddad so that the family can spend time together in a relaxed setting. These visits hall.can also be for new dads (‘Baby Bonding’ visits) so that they can bond with their new baby soon after birth.

    FamilyTransition daysChildren’s Visits

    ThereTransition areChildren’s Visits (otherwise known as Brit House Dad’s Visits) for fathers currently noresiding familyin daysthe takingopen-conditions placepart of HMP/YOI Norwich, Britannia House, to spend time with their children at the Play Space in the Visitors Centre, building the families confidence in dad’s capabilities as a parent and preparing the dads for their release.

    Keep in touch with someone at Norwich

    There are several ways you can keep in touch with a prisoner during their time at Norwich.

    Secure video calls

    SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

    • Download download the Prison Video app,app
    • Create create an account,account
    • Register register all visitors
    • Add and add the prisoner to theiryour contact list.

    How to book a secure video call

    You can request a secure video call with someone in this prison via the Prison Video app.

    You will receive a notification when your request has been accepted.

    Read more about how it works

    Phone calls

    Prisoners do not have phones in their roomscells soto theybe willable alwaysto havemaintain tocontact callwith you.friends and family. They have to buy phone credits to do this.

    They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

    You can also exchange voicemails using the Prison Voicemail service.

    Officers may listen to phone calls as a way of preventing crime and helpingpublic keep people safe.protection.

    Email

    You can send emails to someone in Norwich using the Email a Prisoner service.

    You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Norwich.

    Letters

    You can write at any time.

    Include the person’s name and prisoner number on the envelope.

    If you do not know their prisoner number, contact Norwich.

    All post apart from legal letters will be opened and checked by officers.

    Send money and gifts

    You can use the free and fast online service to send money to someone in prison.

    You can no longer send money by bank transfer, cheque, postal order or send cash by post.

    If you cannot use the online service, you may be able to apply for an exemption - for example if you:

    • are unable to use a computer, a smart phone or the internet
    • do not have a debit card

    This will allow you to send money by post.

    Gifts and parcels

    People in Norwich are given a list of approved items that can be sent to them as gifts. Contact Norwich for more information on what’s allowed.

    Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

    Make sure to include the person’s name and prisoner number on the parcel.

    All parcels will be opened and checked by officers.

    Life at Norwich

    Norwich is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

    Security and safeguarding

    Every personprisoner at Norwich has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

    For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

    All safeguarding processes are overseen by Norfolk Safeguarding Adults Board.

    If you have any concerns about a prisoner at Norwich, contact the Safer Custody team.

    Arrival and first night

    When a prisoner first arrives at Norwich, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

    They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

    Induction

    Each person who arrives at Norwich gets an induction that lasts about a week. They will meet professionals who will help them with:

    • health and wellbeing, including mental and sexual health
    • any substance misuse issues, including drugs and alcohol
    • personal development in custody and on release, including skills, education and training
    • other support (sometimes called ‘interventions’), such as managing difficult emotions

    Everyone will also findsbe outmade aboutaware the of rules, fire safety, and howthe thingsday liketo callsday andregime visitsat work.HMP Norwich.

    Accommodation

    Around 750 menprisoners live at Norwich Prison, mostly in single roomscells with some shared accommodation.

    There are 10 wings and a special care unit:

    • A - induction unit, first night centre, drug treatment stabilisation and maintenance unit
    • B and C - for those on remand and trial plus vulnerable prisoners
    • D - resettlement unit (also known as Britannia House)
    • E - older prisoners unit
    • F and G - local discharge unit for low-risk prisoners who are local to the area, serving 24 months or less
    • H - healthcare unit
    • L - elderly lifer unit
    • M - low-risk prisoners serving 24 months or less
    • U - special care and segregation unit (also known as the Kett’s unit)

    There is a healthcare centre with 24-hour nursing cover.

    Norwich has 3 gyms and an artificial multi-use sports area. There are various sports clubs available.

    Prisoners have access to a wide range of faith and religious services.

    Education and work

    Education is offered by teachers across the prison. Courses cover:

    • English
    • maths
    • work, life and social skills
    • IT
    • English for speakers of other languages
    • food hygiene
    • first aid
    • health and safety
    • catering
    • painting and decorating
    • arts and crafts
    • gym instruction

    There are work opportunities in:

    • printing
    • textiles
    • packing
    • gardening

    Norwich also offers drug and alcohol programmes.

    Support for family and friends

    Find out about advice and helplines for family and friends.

    To contact our head of family provision at HMP Norwich email: SocialVisits.Norwich@justice.gov.uk.

    Support at Norwich

    Family services at HMP Norwich worksare withprovided Spurgeons,by Ormiston Families.

    Family and significant others

    HMP Norwich promote contact for prisoners. We have an appointed Family and significant others lead at HMP Norwich and a charitysupportive supportingchampion.

    To childrencontact our Family and families.significant Theothers Spurgeonslead teamat HMP Norwich email:

    SocialVisits.Norwich@justice.gov.uk.

    Concerns, providesproblems supportand complaints

    In an emergency

    Call 01603 708 600 if you think a prisoner is at immediate risk of harm. Ask for the Orderly Officer and explain that your concern is an emergency.

    Contact category	Phone number	Additional information
    Non-emergency	01603 706387	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
    Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
    Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
    Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to helpstop, you accesscan availableuse services. the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

    Problems and complaints

    If you have aany other problem contact Norwich.

    Contact Norwich

    Governor: Declan Moore

    Telephone: 01603 708 600
    Fax: 01603 708 601
    Find out about call charges

    Address

    HMP/YOI Norwich
    Knox Road
    Norwich
    Norfolk
    NR1 4LU
    

    See map

    Safer custody hotline

    Telephone: 01603 706387
    Find out about call charges

    There is an answerphone available out of hours. Leave a message with your name, telephone number, an outline of the problem and the prisoners name and prisoner number. Someone will call you back within 24 hours.

    In an emergency, call the switchboard.

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