Guidance
The Mid-Tier Contract - Schedule 10 (Service(Performance Levels)
Information on required service standards,standards (KPIs), including social value KPIs.
- From:
- Cabinet Office and Government Legal Department
- Published
- 16 December 2019
- Last updated
-
121AugustFebruary20232025 — See all updates
Documents
The Mid-Tier Contract - Schedule 10 (Service(Performance Levels)
MS Word Document, 36.348.1 KB
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
The Mid-Tier Contract - Schedule 10 (Service(Performance Levels)
ODT, 22.130.2 KB
This file is in an OpenDocument format
Details
This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.
Updates to this page
Published 16 December 2019
Last updated 121 AugustFebruary 2023
2025
+ show all updates
-
Replaced the following doc:
The Mid-Tier Contract - Schedule 10 (Service Levels)
-
Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2
-
-
Updated to reflect version 1.1 of the Mid-Tier Contract.
-
Sign up for emails or print this page
The Mid-Tier Contract - Schedule 10 (Service(Performance Levels)
MS Word Document, 36.348.1 KB
This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.
The Mid-Tier Contract - Schedule 10 (Service(Performance Levels)
ODT, 22.130.2 KB
This file is in an OpenDocument format
Details
This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.
Updates to this page
Published 16 December 2019
Last updated 121 AugustFebruary 2023
2025
+ show all updates
-
Replaced the following doc:
The Mid-Tier Contract - Schedule 10 (Service Levels)
-
Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2
-
-
Updated to reflect version 1.1 of the Mid-Tier Contract.
-
Sign up for emails or print this page
Details
This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.
Updates to this page
Published 16 December 2019Last updated
-
Replaced the following doc: The Mid-Tier Contract - Schedule 10 (Service Levels)
-
Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2
-
Updated to reflect version 1.1 of the Mid-Tier Contract.