Guidance

The Mid-Tier Contract - Schedule 10 (Service Levels)

Information on required service standards, including social value KPIs.

From:
Cabinet Office and Government Legal Department
Published
16 December 2019
Last updated
112 AugustApril 20232022 — See all updates

Documents

The Mid-Tier Contract - Schedule 10 (Service Levels)

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The Mid-Tier Contract - Schedule 10 (Service Levels)

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Details

This Mid-Tier Contract document sets out standards of service required by you and what happens if these are not met.

Published 16 December 2019
Last updated 112 AugustApril 20232022 + show all updates

  1. Updated with The Mid-Tier Contract - Schedule 10 (Service Levels) version 1.2

  2. Updated to reflect version 1.1 of the Mid-Tier Contract.

  3. First published.