Book and plan your visit to Holme House

To visit someone in Holme House you must:

• be on that person’s visitor list
• book your visit at least 1 day in advance
• have the required ID with you when you go

You can book your visit up to 14 days in advance.

Prisoners are allowed 2 visits a fortnight and they can have a maximum of 3 adult visitors at a time, plus children. At least one1 visitor must be 18 or older.

There aremay onlybe 3a chairslimit atto the tablenumber for visitors.

Visitors under the age of 18visits area notprisoner allowedcan tohave. visitYou duringcan thecheck firstthis 3with daysHolme in custody.House.

If you are tagged or have been in prison in the last 2 years, you must first get written permission to visit from the prison.

For any visitors using a wheelchair or needing assistance, please add the details of your helper to the prisoner contact list.

Contact Holme House if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Holme House
• somewhere to stay overnight
• meals

How to book family and friends visits

Holme House is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone. There is no online bookingor serviceby available.telephone.

Booking line: 0300 060 6602
The booking line is open MondayMonday, toTuesday, Wednesday and Friday,Friday: 8:30am to 4pm (closed Thursdays)4:30pm
Find out about call charges

Visiting times:

• TuesdayTuesday: 2pm to 3:30pm and 5:15pm to 6:45pm
• Wednesday: 2pm to 3:30pm
• Thursday: 2pm to 3:30pm and 5:15pm to 6:45pm
• Friday: 2pm to 3:30pm
• SaturdaySaturday: 8:30am to 11am and 1:30pm to 3:30pm
• Sunday: 8:30am to 11:30am11am and 1:30pm to 3:30pm

If you have any concerns or individual needs when visiting Holme House, please contact the prison prior to arrival, or approach any member of staff on arrival. We will ensure to listen to needs/queries and hopefully ensure your visit runs smoothly, with you feeling as comfortable as possible. We are also conscious that some of our visitors may be visiting a prison for the first time, and we recognise this could be an intimidating or anxious time, so please approach staff and we will happily answer any questions that you may have and talk you through the visits process so you are aware of what to expect.

How to book legal and professional visits

ThereLegal areand currentlyprofessional novisits legalcan visitsbe takingbooked place.via the Legal Visits email of LegalVisits.HolmeHouse@justice.gov.uk.

Legal and professional visiting times:

• Monday to Friday: 9am to 11:30am and 1:45pm to 3:45pm (Video Link)
• Tuesday to Friday: 9am to 11:30am and 1:45pm to 3:45pm (Face-to-Face)

Getting to Holme House

Find Holme House on a map

Thornaby, Stockton and Middlesbrough railway stations are all less than 5 miles from the prison. Local buses run from Stockton and Middlesbrough to the prison.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a visitors car park, including spaces for Blue Badge holders.

Entering Holme House

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

You need to book in at the visitors centre at least 50 minutes before the finish time for each visiting session.

Staff will search all visitors on entry to the prison.

Holme House has a strictfamily-friendly dress code policywhich someans visitors mustshould bedress dressedappropriately. inYou acannot family-friendlywear way.hooded Thisclothing, meansripped smartjeans, clothes so no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons. VisitorsAdditionally, canyou may be turnedasked awayto forremove notboots, stickingheadbands toor scarves during the dresssearch code.

Thereprocess. willYou may be norefused refreshmentsentry availableif duringyou yourare visit.wearing revealing clothes or clothing with offensive slogans.

There are strict controls on what you can take into Holme House. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or. with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

Holme House has a visitors centre run by Nepacs. who can provide information, guidance and support to families and friends of prisoners.

ThereRefreshments willare beavailable noin refreshmentsthe availablevisits hall during your visitvisit. andThere theis also a children’s play area will not be available to use.

You can contact the visitors centre on: 01642 744 080.

Family days

Mains

• Wednesday 3 April (applications open Monday 26 February to Monday 11 March)
• Wednesday 29 May (applications open Monday 22 April to Monday 6 May)
• Wednesday 24 July (applications open Monday 17 June to Monday 1 July)
• Wednesday 28 August (applications open Monday 22 July to Monday 5 August)
• Wednesday 30 October (applications open Monday 23 September to Monday 7 October)
• Wednesday 18 December (applications open Monday 11 November to 25 November)

ThereVulnerable areprisoners

• Thursday no11 familyApril days(applications currentlyopen available.Monday 4 March to Monday 18 March)
• Thursday 15 August (applications open Monday 8 July to 22 July)
• Thursday 12 December (applications open Monday 4 November to 18 November)

New Dad visits

• Tuesday 2 April
• Tuesday 7 May
• Tuesday 4 June
• Tuesday 2 July
• Tuesday 6 August
• Tuesday 3 September
• Tuesday 1 October
• Tuesday 5 November
• Tuesday 3 December

Vulnerable prisoners New Dad visits

• Thursday 4 April
• Thursday 2 May
• Thursday 6 June
• Thursday 4 July
• Thursday 1 August
• Thursday 5 September
• Thursday 3 October
• Thursday 7 November
• Thursday 5 December

Keep in touch with someone at Holme House

There are several ways you can keep in touch with someone during their time at Holme House.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners have phones in their roomscells but can only make outgoing calls, so they will always have to call you. They have to buy weekly phone credits to do this and can call you anytime between 6:30am and 11:30pm.this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Holme House using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Holme House.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Holme House.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week. 

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes. 

You can send in a message, and hear the show, at  nationalprisonradio.com

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

FriendsTo andreceive familiesbooks ofprisoner prisonersmust areput permittedin an application to sendcoincide with a visit, then visitors will hand in books directlyat the visits center on that day.

All prisoners who have served under 30 days from coming into custody will be eligible to receive an “Early Days Clothing Parcel” from their lovedcontact ones,list. orThis candoes ordernot bookshave to be from an approved retailers,supplier. whichPlease canbe sourcemindful andthat sendthis theis booksnot on30 todays prisoners.from when arriving in Holme House but 30 days from when first coming into custody at whichever establishment.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F. Families and friends are also allowed to send or hand in books to prisoners on a booked visit. Visitors will not be allowed to hand books directly to prisoners; they will need to be left with staff to process.

Life at Holme House

Holme House is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Holme House has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

AllHolme safeguardingHouse processesalso aretrains overseenprisoners byto Teeswidebe Safeguarding Adults Board.“listeners”.

Arrival and first night

When someone first arrives at Holme House, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Holme House gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training and a visit to the Careers Centre
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 12001,200 menprisoners live at Holme House across 7 self-contained residential communities. One house block is a drugs therapeutic community and one is for vulnerable prisoners.

There is a mixture of single and double roomscells with toilets and communal showers.

Prisoners have access to a range of healthcare services and facilities, gym, library, exercise equipment in the exercise yards, sports field and multi-faith chaplaincy team.

Education and work

Education in Holme House is provided by Novus which offers a range of academic courses from basic education onwards, as well as vocational courses.

Work opportunities are available in:

• laundry
• warehouse
• woodmill
• joinery and upholstery
• painting and decorating
• textiles
• assembly
• printing
• industrial cleaning
• gardens and horticulture
• waste management
• computer coding

Prisoners can also gain qualifications through working in these areas, as well as in maths and English.

Other opportunities include art and music, and chances to become a mentor.

A range of offending behaviour courses are provided for menprisoners who meet the criteria.

Temporary release

Some prisoners at Holme House may qualify to apply for release on temporary licence (ROTL).

Organisations Holme House works with

Holme House works with these organisations which offer prisoners advice and help with housing, family support, employment or related training after release:

• APM
• Department of Work and Pensions (DWP)
• NEPACS
• Novus
• First Point Training
• Changing Lives
• Durham Tees Valley CRC

Support for family and friends

Find out about advice and helplines for family and friends.

To contact the Families and Significant Others Functional Head email support@nepacs.co.uk

Support at Holme House

Nepacs offers support to families and can signpost you to other helpful services.

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01642 744 355	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany other problem contact Holme House.

Inspection reports

HM Prison and Probation Service publishes action plans for Holme House in response to independent inspections.

Contact Holme House

Governor: SeanAled OrmerodEdwards

Telephone (24 hours): 01642 744 000
Fax: 01642 744 001
Find out about call charges

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Holme House, call the safer custody hotline.