Visiting Buckley Hall

To visit someone in Buckley Hall you must:

• be on that person’s visitor list
• book your visit up to 4 weeks in advance
• have the required ID with you when you go

Prisoners can have up to 5 visitors at a time, including a maximum of 3 adults (over 18). At least one of the visitors must be an adult.

There is a limit to the number of visits a personprisoner can have. You can check this with Buckley Hall.

Contact Buckley Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Buckley Hall
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book byyour telephonevisit and email.online.

Email:You socialvisits.buckleyhall@justice.gov.uk
can book your visit by telephone.

Booking line: 01706 514 350
Monday, Wednesday and Friday, 9:30am to 11:30am and 1pm to 3:45pm

Tuesday and Thursday, 9:30am to 11:30am

Find out about call charges

Or email: socialvisits.buckleyhall@justice.gov.uk

Visiting times:

• Monday to Thursday: 2pm to 4pm
• Friday: no visits
• Saturday and Sunday: 9:30am to 11:30am and 2pm to 4:30pm4pm

How to book legal and professional visits

Book a legal visit by telephone or email.

Email: legalvisits.buckleyhall@justice.gov.uk
Booking line: 01706 514 350
Monday, Wednesday and Friday, 9:30am to 11:30am and 1pm to 4pm
Tuesday and Thursday, 9:30am to 11:30am
Find out about call charges

Visiting times are Monday to Friday,Thursday, 2pm to 4pm.

Getting to Buckley Hall

Find Buckley Hall on a map

Buckley Hall is about 3 miles from Rochdale town centre and Rochdale station.train & Metrolink stations With accessible links to Manchester. It is also served by aseveral number of local buses.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a free visitors car park, including spaces for Blue Badge holders.

Entering Buckley Hall

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison

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• Buckley Hall has a strict dress code policy which means visitors should dress sensibly. You may be turned away if you are wearing items like vests, low-cut tops, short skirts or clothes with offensive statements on them.

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Visiting facilities

Buckley Hall has a visitors centre run by Partners of Prisoners (POPS). Family and friends of prisoners can relax, buy refreshments and get advice and support from the staff.

The centre opens an hour before the first visit of the day.

There is a canteen and a children’s play area in the visiting hall.

Family days

ThereBuckley areHall currentlyrun no10 family daysvisits beinga run.year. Details on how these visits by contacting: socialvisits.buckleyhall@justice.gov.uk.

Keep in touch with someone at Buckley Hall

There are several ways you can keep in touch with a prisoner during their time at Buckley Hall.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison you need toto:

• Download download the purplePrison visitsVideo app,app
• Create create an account,account
• Register register all visitors,visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Prisoners can make calls during set hours:

• Monday to Friday, 8am to 8:30am, 11:30am to 12:30pm, 5pm to 7pm
• Weekends, 8am to 5:15pm

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Buckley Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Buckley Hall.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Buckley Hall.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week. 

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes. 

You can send in a message, and hear the show, at  nationalprisonradio.com

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Buckley Hall are given a list of approved items that can be sent to them as gifts. Contact Buckley Hall for more information on what’s allowed.

Parcels should be addressed to reception. Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Buckley Hall

Buckley Hall is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Buckley Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by the Rochdale Borough Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Buckley Hall, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Buckley Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 450 menprisoners liveare at Buckley Hall across 4 units. There is a mixture of single and shared rooms.cells. Each unit has its own communal area and public telephones. Prisoners can rent TVs in their roomscells for £1 a week.

Prisoners have access to a gym, sports hall, fitness classes and sports-related courses and education.

Buckley Hall has a diverse, multi-faith chaplaincy team providing services and support to prisoners.

Education and work

Education at Buckley Hall is provided by Novus. MenPrisoners can learn important skills, such as English and maths, ICT, art, creative textiles and train in a variety of professions including shop fitting, property maintenance, industrial cleaning, plastering, bricklaying, carpentry and catering.

Work is also available in 3 prison-run workshops that:

• recycle electrical equipment
• repackage fashion goods for a high street retailer
• manufacture prison work wear.

Temporary release

Some Buckley Hall prisoners may qualify for release on temporary licence. This can be used to gain work experience in the local community and prepare for release. Prisoners can apply for this within the prison.

Support for family and friends

Find out about advice and helplines for family and friends.

To contact our head of family provision at Buckley Hall please speak to the Head of Reducing Reoffending on 01706 514300

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01706 514 304	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany other problem contact Buckley Hall.

Inspection reports

HM Prison and Probation Service publishes action plans for Buckley Hall in response to independent inspections.

Contact Buckley Hall

Governor: RobbieDavid DurganMcGurrell

Telephone (24 hours): 01706 514 300
Fax: 01706 514 399
Find out about call charges

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Buckley Hall, call the safer custody hotline. Leave as much information as possible and a telephone number for staff to call you back.

Telephone: 01706 514 304
Find out about call charges

In an emergency, call the main switchboard and ask for the orderly officer or duty governor.