Book and plan your visit to Long Lartin

To visit someone in Long Lartin you must:

• be on that person’s visitor list
• book your visit 3 days in advance
• have the required ID with you when you go

Up to 2 adults (over 18) can visit at once along with 2 children (under 18).

AThere prisonermay isbe entitled to a visitlimit into the firstnumber weekof (‘reception’visits visit)a andprisoner everycan 2have. weeksYou after that. This will include at least one weekend visit, every 4 weeks.

If the man is on remand (awaiting trial), you can visitcheck himthis atwith least 3 days a week, including most weekends.

Call Long Lartin with any questions about visits:Lartin.

Telephone: 01386 295 188
Find out about call charges

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Long Lartin
• somewhere to stay overnight
• meals

How to book family and friends visits

Long Lartin is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit byby: * telephonetelephone, 01386 or295 you188 * canby alsoemail, register to use the secure video callssocialvisits.longlartin@justice.gov.uk * service.there There is no online booking service available.

Booking line: 01386 295 188
The booking line is open Monday to Friday, 9am to 2pm
Find out about call charges

Visiting times:

• Tuesday:Tuesday, 2pm2:15pm to 4pm4:30pm
• Thursday:Thursday, 2pm2:15pm to 4:30pm
• Saturday:Saturday, 2pm2:15pm to 4:30pm
• Sunday:Sunday, 2pm2:15pm to 4:30pm

Visitors are entitled to a one hour visit. More time may be allowed if available on the day. You should try to arrive at least half an hour before your visit time to allow for checking in and security.

How to book legal and professional visits

ToYou can book ayour legal visit pleaseby: * email:email, legalvisits.longlartin@justice.gov.uk * telephone, 01386 295 188

Booking line is open Monday to Friday 9am to 2pm
Find out about call charges

Visiting times:

• Tuesday:Tuesday, 9:30am to 11:30am
• Thursdays:Thursdays, 9:30am to 11:30am

Getting to Long Lartin

Find Long Lartin on a map

The closest railway station is EveshamHoneybourne. whichFrom isthere 6you miles from the prison. You can takeget a bus directly to the prison from there.taxi.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a visitors’free car park with spaces for Blue Badge holders. It’s at the visitors centrecar whichpark.

Visitors hasare step-freewelcome accessto andarrive afor disabledtheir toilet.visit Ifanytime youfrom need1:15pm assistancein whenorder visiting,to pleasestart ask the staffbooking whenin you arrive.process.

Entering Long Lartin

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

AllOn visitorsa first time visit, any persons over the age of 18 will bealso givenneed ato pat-downprovide search,proof beof searchedtheir usingaddress. Visitors will need to provide a hand-heldsuitable metalform detectorof andidentification each time they visit HMP Long Lartin.

All visitors will needbe subject to gosearching throughprocedures, theincluding archwaychildren, metalbefore detector.their visit is allowed to take place. This includes children.going Youthrough maya alsometal bedetection sniffedportal, bya securitymetal dogsdetector andbeing searcheddirected onaround yourtheir waybody outand ofa thefull prison.rub Coats,down jacketssearch. andYou shoesmay willalso be X-rayedsniffed andby physicallysecurity searched.dogs.

Long Lartin has a strict dress code policy, which means visitors should wear smart clothes and proper shoes (no toe-caps or flip flops). It also means no vests, no low-cut tops, no shorts, no ripped clothes, no camouflage print or offensive slogans, no short dresses and no headwear, other than that worn for religious reasons. Visitors must adhere to the prison dress code that applies, further details can be requested on your first visit or by telephoning the visits booking line.

There will be no refreshments available to purchase during your visit.

You are permitted to take in money to the value of £20 per person but this can only be in coins and no notes.

There are strict controls on what you can take into Long Lartin. You will have to leave most of the things you have with you in a locker (£1 refunded) or with security. This includes pushchairs and car seats. If you’re visiting with a baby, you can take in 3 nappies, baby wipes, baby bottle, a dummy and an unopened jar of baby food or an unopened carton of milk.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

The visitors centre opens at 12pm.

A family support worker can help with information about prison routines, visiting procedures and other organisations offering support to families with someone in prison.

There will be no refreshments available to purchase during your visit.

For visitors with disabilities, you can ask the staff for assistance. There are no steps to the visitor centre and there is a disabled toilet.

Family days

ThereHMP areLong currentlyLartin norun 7 family days beinga run.year which take place in each school holiday with 2 in the summer holidays.

Keep in touch with someone at Long Lartin

There are several ways you can keep in touch with a prisoner during their time at Long Lartin. For further information contact: www.prisonadvice.org.uk

Prisoners’ Families Helpline: 0808 808 2003

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Long Lartin using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Long Lartin.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Long Lartin.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Long Lartin are given a list of approved items that can be sent to them as gifts. Contact Long Lartin for more information on what’s allowed.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Men can also apply for one clothing package and one electrical package a year, depending on ‘privileges’.

Make sure to include the prisoners name and prison number on the parcel.

All parcels will be opened and checked by officers.

Life at Long Lartin

Long Lartin is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Long Lartin has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by Worcestershire County Council.

Arrival and first night

When a prisoner first arrives at Long Lartin, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Long Lartin gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

A prisoner offender manager (POM) is allocated to the new prisoner who will support them with risk reduction, transfers, parole and any other issues that come up.

Accommodation

Long Lartin houses over 600 menprisoners in single rooms.cells. There are 6 residential units and a detainee unit. All units are supported by healthcare, programmes and segregation units.

There is an Incentives and Earned Privileges (IEP) system so menprisoners can earn a cell with in-cell TV and cooking facilities.

All wings have roomscells with in-cell TV, table tennis and pool tables. There is a gym with a full size sports hall, weight training room, classroom and all weather area. MenPrisoners can apply for up to 5 sessions a week, as well as training for qualifications.

Education and work

Vocational training includes woodcraft, bricklaying, barbering, industrial cleaning, laundry and painting and decorating.

Work activities also include contract work earning enhanced wages.

The education department offers a wide range of learning opportunities both in the classroom and the workplace. It focuses on the need to raise basic skills with a fully equipped Skills for Life Workshop, whilst also offering Open University courses to those who wish to study at degree level. The library provides a wide range of reading material and music.

Offender behaviour programmes offer courses to those who struggle with emotional management, violence and substance abuse problems. All prisoners are subject to mandatory drugs testing (MDT). There is a personal officer scheme and drugs counselling.

The multi-faith chaplaincy team provides pastoral care for staff and prisoners. The aim is to help prisoners to discover and develop a spiritual awareness both individually and in groups. General activities like art, music, concerts, seminars and bereavement support are also offered.

Organisations Long Lartin works with

Worcestershire Primary Care NHS Trust provides a team of multi-disciplinary nurses and agency GPs for the healthcare centre.

Services include mental health, physiotherapy (help with physical injuries and pain), a dentist, optician and podiatrist (for foot problems).

Support for family and friends

Find out about advice and helplines for family and friends.

To contact our head of family provision at Long Lartin please email Business Hub: BusinessHubLongLartin@justice.gov.uk

Support at Long Lartin

The Prison Advice and Care Trust (PACT) offer help and support to families and friends with someone in prison.

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	0800 4961 455	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have a problem contact Long Lartin.

Inspection reports

HM Prison and Probation Service publishes action plans for Long Lartin in response to independent inspections.

Contact Long Lartin

Governor: SteveBabafemi CrossDada

Telephone: 01386 295 100
Monday to Friday, 9am to 5pm
Fax: 01386 295 101
Find out about call charges

In an emergency, call 0800 496 1455.

Email: businesshublonglartin@justice.gov.uk

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Address

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