Customs Declaration Service: service availability and issues
Check the availability and any issues affecting the Customs Declaration Service.
Service availability
Find out how to sign in to:
- get access to the Customs Declaration Service
- get your import VAT and duty adjustment statements
- get your postponed import VAT statement
- get copies of your duty deferment statements
- get your import VAT certificates
- make and manage an export declaration online
- manage your email address
Planned downtime
None.Saturday 29 March 2025 8:30pm to 10:30pm
Service
Due issues
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IfOnly yougoods submittedwith a pre-lodged importdeclarations declarationattached betweento 11:04a GMR will ambe andallowed 12:11to pmmove onusing WednesdayGoods 23Vehicle April,Movement andService it(GVMS).
For hasguidance noton GVMS, yetread Goods arrived,Vehicle youMovement mayService wish— toservice invalidateavailability and resubmit those declarations.issues.
ThereFor isimport nomovements needusing GVMS, toyou informshould check the Nationaldeclaration Clearancestatus Hub,and arrive we’rewhere awareneeded.
If moving consignments containing controlled goods with pre-lodged declarations, read the list of thegoods issueimported andinto Great Britain that are workingcontrolled and throughattend affectedport declarationsinspection asfacilities quicklyor asinland weborder can.facilities Therefor maygoods to be someinspected delays and wereleased.
Exports should have Permission to Progress (P2P) before travelling.
We apologise for theany inconvenience this hasmay caused.cause.
Service issues
None.
Other services
Check availability and issues for other services.
Updates to this page
Last updated 23
-
A service issue message about pre-lodged import declarations made between 11:04 am and 12:11 pm on Wednesday 23 April has been added.
Update history
2025-04-23 15:40
A service issue message about pre-lodged import declarations made between 11:04 am and 12:11 pm on Wednesday 23 April has been added.
2025-03-13 14:13
Planned downtime from 8:30pm to 10:30pm on Saturday 29 March 2025 has been added.
2024-12-02 11:14
The planned downtime from 9:30pm on Saturday 14 December to 11:30pm on Sunday 15 December 2024 has changed. It will now take place from 9:30pm to 11:30pm on Saturday 14 December 2024.
2024-12-02 10:22
Planned downtime from 9:30pm on Saturday 14 December 2024 to 11:30pm Sunday 15 December 2024 has been added.
2024-09-13 15:36
Planned downtime from 9:30pm on Saturday 28 September 2024 to 3:30am Sunday 29 September 2024 has been added.
2024-07-09 11:10
The service issue relating to the new currency code for Zimbabwe has been resolved.
2024-07-07 08:34
The service issue about the planned downtime from Saturday 6 July 2024 to Sunday 7 July 2024 has now been resolved.
2024-07-07 06:56
A service issue message about the planned downtime from Saturday 6 July 2024 to Sunday 7 July has been added.
2024-06-24 12:30
Planned downtime from 9:30pm on Saturday 6 July 2024 to 5:30am Sunday 7 July 2024 has been added.
2024-06-06 15:04
Planned downtime from 6am to 7:45am on Thursday 13 June 2024 has been added.
2024-05-31 18:17
The general service issues have been resolved, the full service is now available.
2024-05-31 17:16
We are aware of some general service issues that are happening, we are trying to resolve the issues as soon as possible. We will update this page when normal service resumes.
2024-05-31 14:33
A service issue relating to the new currency code for Zimbabwe has been added.
2024-05-22 16:20
Planned downtime from 7pm to 8:30pm on Thursday 23 May 2024 has been added.
2024-03-26 09:55
A service availability message has been added.
2024-03-25 10:47
A service issues message has been added.
2024-03-24 19:20
The previous service issue message has been updated.
2024-03-24 15:46
A service issue message has been added about.
2024-03-08 12:00
Planned downtime from 9:30pm on Saturday 23 March 2024 to 4am Sunday 24 March 2024 has been added.
2024-02-01 15:40
The service issue caused by an overnight update to exchange rates has now been resolved.
2024-02-01 10:36
Service availability message for the Customs Declaration Service has been added.
2023-11-22 16:06
Planned downtime from 10pm Saturday 9 December 2023 to 5am Sunday 10 December 2023 has been added.
2023-10-16 10:29
Planned downtime from 12:30am to 2:30am on Sunday 22 October has been added.
2023-10-05 08:28
Planned downtime from 8am to 9pm on Sunday 8 October 2023 has been added.
2023-10-04 16:56
Planned downtime from 8am to 7pm on Sunday 8 October 2023 has been added.
2023-09-06 14:31
Planned downtime from 9:30pm on Saturday 23 September 2023 to 4:30am on Sunday 24 September 2023 has been added.
2023-08-18 19:31
Service availability message for the Customs Declaration Service has been added.
2023-08-03 15:56
Planned downtime from 10pm to 11:10pm on Thursday 10 August 2023 has been added.
2023-07-27 15:15
A service issues message about problems accessing archived statements for CDS duty deferment and C79’s and postponed VAT accounting (PVA) has been added.
2023-07-14 13:36
Planned downtime from 11:55pm on Monday 31 July 2023 to 1:05am on Tuesday 1 August 2023 has been added.
2023-06-12 11:47
Planned downtime from 9:30pm on Saturday 24 June 2023 to 3am on Sunday 25 June 2023 has been added.
2023-05-18 11:53
Planned downtime message from 11:59pm on Wednesday 24 May 2023 to 12:45am on Thursday 25 May 2023 has been added.
2023-04-27 09:13
Information about scheduled maintenance from 6pm to 10pm on Thursday 4 May 2023 has been added to the ‘Service availability’ section.
2023-04-19 12:08
Scheduled maintenance on the Customs Declaration Service will now go ahead from Saturday 6 May 2023 9:30pm to 2am Sunday 7 May 2023.
2023-04-13 12:22
Scheduled maintenance on the Customs Declaration Service will now go ahead from 9:30pm to 11:59pm on Saturday 29 April 2023.
2023-04-06 16:57
Planned downtime from 9:30pm to 11:30pm on Saturday 15 April has been added.
2023-03-16 10:28
Planned downtime from 9:30pm on Saturday 25 March 2023 to 4:30am on Sunday 26 March 2023 has been added. The service issue affecting some traders trying to submit import declarations through the Customs Declaration Service and move their goods has been resolved.
2023-03-07 18:04
A service issue about submitting import declarations through the Customs Declaration Service has been added.
2023-03-06 10:58
We are working to resolve an IT issue that is affecting a small number of traders who are trying to move their goods using certain commodity codes. We apologise for any inconvenience this may cause.
2023-02-17 14:31
Planned downtime from 9:30pm on Saturday 25 February 2023 to 4:30am on Sunday 26 February has been added.
2023-01-09 15:44
Planned downtime from 9:30pm on Saturday 14 January 2023 to 4am on Sunday 15 January 2023 has been added.
2022-12-30 16:04
The service issue about duplicated VAT charges has now been resolved.
2022-12-30 11:54
A service issue about duplicated VAT charges has been added.
2022-12-14 12:27
Planned downtime from 9:30pm to 11:30pm on Saturday 17 December 2022 has been added.
2022-11-23 08:23
Intermittent issues with the Customs Declaration Service have been resolved.
2022-11-21 13:37
We are aware that some customers are experiencing intermittent issues with the Customs Declaration Service. Check the service availability page for updates.
2022-11-12 12:24
The service issue about delays with message response times has been resolved.
2022-11-11 16:25
A service issue about delays with message response times has been added.
2022-11-08 17:10
The service issue about delays with message response times in the Customs Declaration Service has been resolved.
2022-11-08 14:35
There are delays with message response times in the service that are being investigated.
2022-11-01 19:48
Issues with the Customs Declaration Service which may be impacting the Goods Vehicle Movement Service have been resolved.
2022-11-01 14:16
Information for hauliers, traders, declarants and anyone moving controlled goods has been updated for the issues with the Customs Declaration Service.
2022-11-01 13:24
Information for hauliers, traders, declarants and anyone moving controlled goods has been added for the issues with the Customs Declaration Service.
2022-11-01 10:18
There are problems with the Customs Declaration Service and you will be only able to complete customs movements if you have a goods movement reference.
2022-10-06 11:00
Planned downtime from 9:30pm to 10:30pm on Saturday 15 October 2022 has been added.
2022-09-20 13:35
Information about scheduled maintenance from 9.30pm on Saturday 24 September 2022 to 4am on Sunday 25 September 2022 has been added.
2022-08-26 12:22
The planned downtime from 9:30pm on Saturday 27 August 2022 to 4am on Sunday 28 August 2022 has been changed to 10pm on Saturday 27 August 2022 to 12:30am on Sunday 28 August 2022.
2022-08-05 12:34
Planned downtime from 9:30pm on Saturday 27 August 2022 to 4am on Sunday 28 August 2022 has been added.
2022-07-26 15:50
The planned downtime from 9:30pm on Saturday 30 July 2022 to 5:30am on Sunday 31 July 2022 has been changed to 9:30pm to 11:30pm on Saturday 30 July 2022.
2022-07-22 15:23
Updated information about the technical problems with postponed import VAT statements for June 2022.
2022-07-21 08:42
The planned downtime from 9:30pm on Saturday 30 July 2022 to 5:30am Sunday 31 July 2022 has been extended to 7:30am Sunday 31 July 2022.
2022-07-15 16:26
Planned downtime from 9:30pm on Saturday 30 July 2022 to 5:30am on Sunday 31 July 2022 has been added.
2022-07-13 17:10
Information has been added about some technical problems with postponed import VAT statements for June 2022.
2022-06-10 16:15
Planned downtime from 9:30pm on Saturday 25 June 2022 to 4am on Sunday 26 June 2022 has been added.
2022-05-17 16:01
The problem with April 2022 postponed VAT statements has now been fixed. Users can now access replacement statements on their dashboard.
2022-05-16 14:50
The planned downtime from Tuesday 17 May 2022 11:59pm to 1am Wednesday 18 May 2022 has been changed to Saturday 21 May 2022 10:30pm to 1am Sunday 22 May 2022.
2022-05-12 10:31
The planned service downtime will now take place from Tuesday 17 May 2022 11:59pm to 1am Wednesday 18 May 2022.
2022-05-11 14:18
This service will be unavailable from Monday 16 May 2022 11:59pm to 1am Tuesday 17 May 2022. Information has also been added about problems with postponed import VAT statements for April 2022.
2022-05-03 15:34
The issue with March 2022 postponed import VAT statements not displaying for some users has now been resolved.
2022-04-27 15:38
Information has been added for importers who have been having issues accessing their March 2022 statements.
2022-04-19 10:19
Due to scheduled maintenance you will be unable to submit declarations or populate goods movement references with Customs Declaration Services declaration references from 11pm on 30 April 2022 to 1am on Sunday 1 May 2022.
2022-03-29 15:27
Planned downtime from 9:30pm Saturday 9 April to 7:30am Sunday 10 April 2022 has been added.
2022-03-24 16:56
Planned downtime from 9:45pm to 11:15pm on Thursday 31 March 2022 has been added.
2022-03-15 11:07
Planned downtime from 10:30pm to 11:15pm on Thursday 31 March 2022 has been added.
2022-02-17 08:41
Planned downtime for the Customs Declarations Service from 11pm on Saturday 26 February 2022 to 12:30am on Sunday 27 February 2022 has been added.