The Ministry of Defence (MOD) is taking decisive steps to keep our people and the public safe, by introducing new policies and measures to tackle unacceptable behaviour.

Unacceptable behaviour has no place in Defence and will not be tolerated. These behaviours do not represent the vast majority of talented, brave and hardworking personnel who serve across our services, and who continue to uphold the high values and standards that is expected of them (British Army, Royal Navy, Royal Air Force, Civil Service or the basic principles for working in Defence).

Unacceptable behaviour measures in Defence

A series of new measures provide all Defence civilian and military personnel with robust and clearer direction to prevent and address incidents.incidents. They outline what unacceptable behaviour is, how to respond to and report it, and where personnel can find more advice and guidance through internal communication channels.

RecentlyRecently-published published measures include the:include:

1. Zero Tolerance to Unacceptable Sexual Behaviour: A Victim/Survivor focussed approach PolicyPolicy.
2. Zero Tolerance to Unacceptable Sexual Offences and Sexual relationships between Instructors and TraineesTrainees.
3. Zero Tolerance to Sexual Exploitation and Abuse (SEA) Policy (JSP 769)769).
4. Tackling Sexual Offending in Defence StrategyStrategy.

TheThese measures make it clear that supporting victims/survivors is a Defence priority. They also provide personnel with greater confidence to raise complaints, and believe action will be taken without fear of it impacting them or their career for doing so.

Every allegation will receive prompt and efficient investigation, with appropriate, consistent, and robust consequences for people whose behaviour falls below the high standards of conduct the Ministry of Defence demands. This can include administrative, disciplinary, criminal action, or termination of employment and/or discharge from the Armed Forces.

The measures are part of an extensive programme of work being delivered across Defence to improve the day-to-day experience of Defence’s workforce, and the people who we protect and support in the UK and abroad.

JSPs It also forms part of the announcement, which outlines the range of implemented measures and upcoming initiatives that willhelp continuetackle the delivery of meaningful and enduring change.

Policies and measures to tackle, prevent and report unacceptable behaviour

Joint Service Publication (JSP) documents are produced by the MOD and some are publicly available. Defence personnel can find a full list of JSPs on internal systems by searching ‘JSPs’.

• JSP 763: The MOD Behaviours and Informal Complaints Resolution Policy: A- a guide for all MOD service and civilian personnel on behaviours and the informal complaints resolution process.
• JSP 831: Redress of individual grievances: service complaints: A- a guide for MOD service and civilian personnel on the application of policy for service complaints.
• Armed Forces serviceService complaintsComplaints process: Information- information about how to make a UK Armed Forces serviceService complaint, including changes made to the complaint process on 15 June 2022.Complaint.
• Zero Tolerance to Unacceptable Sexual Behaviour: A Victim/Survivor focused approach policy.policy Applies- applies to all Armedarmed Forcesforces personnel.
• Zero Tolerance to Unacceptable Sexual Offences and Sexual relationships between Instructors and Trainees.Trainees Applies- applies to all Armedarmed Forcesforces personnel.
• JSP 769: Zero Tolerance to Sexual Exploitation and Abuse (SEA) Policy. Applies- applies all MOD service and civilian personnel.
• Tackling Sexual Offending in Defence Strategy: Applies- applies to all Armedarmed Forcesforces personnel.
• Commanding officers guide (manual of service law: JSP 830 volume 1): A- a guide to the legislation and reference material on the Armed Forces Act 2006.
• The Military Court Service: Provides- provides a criminal court service for the Royal Navy, British Army and Royal Air Force in the Court Martial, Summary Appeal Court and Service Civilian Court.
• MOD Serious Crime Unit: Information- information on Defence’s judge-led review into how allegations of serious criminal wrongdoing are raised and investigated in the Armedarmed Forces.forces.

MOD Raising a Concern Policy

The MOD guidance for raising a concern and whistleblowing in Defence has been designed to ensure that individuals’ concerns are addressed and resolved at the right level and as quickly and effectively as possible, and to reassure individuals of protection from victimisation when raising concerns:

MOD raising a concern policy (PDF, 754 KB, 25 pages)

Reporting unacceptable behaviour

Everyone working in Defence must call out or report behaviour that falls short of Defence’s high standards and ​values.

Ways to informally and formally respond and report instances can be found by searching ‘Reporting Unacceptable Behaviour’ in Defence internal communication channels. Some options include:

The Bullying, Harassment, and Discrimination Helpline.Helpline It’s- it is confidential and independent of Defence, open 24/7, 365 days a year for military and civilian personnel:

• Freephone 0800 014 2381 (UK) or +44 330 008 5942 (Overseas)

The Confidential Hotline for whistleblowing and raising a concern:

• 0800 161 3665 (STD) or +44 1371 85 4881 (Overseas)
• Confidential-hotline@mod.gov.uk

If criminal behaviour has occurred, this should be brought to the attention of either:

The Service Police

• 02392 285 170/80
• opsdesk@rmp.mod.uk

MOD police

• 0300 1232 101
• MDP-ForceControl@mod.gov.uk

Or Local Civilian police.

Looking

Support forand support or advice?

advice

If you have been affected by any of the issues raised, details of internal and external organisations that offer advice and support are below.

To find a full list of MOD support and advice organisations, search ‘Call it out - Reporting Unacceptable Behaviour’ on internal systems. Some of the options like The Bullying, Harassment, and Discrimination Helpline and The Confidential hotline are listed above.

External organisations can include:

• Citizen’s Advice can offer general support on 0800 144 8848 (England) or 0800 702 2020 (Wales)
• The Samaritans can offer general emotional support on 116 123 or jo@samaritans.org

ForSupport for those affected by sexual /or domestic violence, there is range of support available, including:violence:

• Victim Support: (08080808 168 9111)9111
• Women’s Aid: (08080808 200 0247)0247
• Survivors UK: (02030203 5983 898 or help@survivorsuk.org)
• Rape Crisis: (08080808 802 9999)9999
• Local Sexual Assault Referral Centre​​​​​​​

ForSupport for those affected by or dealing with domestic abuse, there is a range of support available:abuse:

• National Centre for Domestic Violence: (08000800 970 2070)2070
• The Men’s Advice Line (0808 8010327)
• Respect: (02030203 5596 650 / info@respect.uk.net)