Guidance

Counter collections

This guidance tells HM Passport Office public counter staff how to deal with customers collecting their passports and documents from the counter.

From:
HM Passport Office
Published
6 June 2025

Documents

Counter collections (accessible)

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Counter collections

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Details

This guidance tells His Majesty’s Passport Office public counter examiners how to deal with customers who collect their passports or documents from the counter.

This guidance applies to: 

  • premium service applications
  • Digital Fast Track (DFT) applications, where the new passport is printed in local print rooms because the customer wants to collect their passport
  • urgent government business or compassionate (U&C) applications

Updates to this page

Published 6 June 2025

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