Change of https://www.gov.uk/government/publications/signatures-that-do-not-match-a-customers-name-caseworker-guidance

Change description : 2025-06-18 12:15:00: Guidance update to tell examiners processing on DAP (Digital Application Processing) which communications template to use, to update the transfer to AMS (Application Management System) instruction and to show the correct reason to transfer the application to the Exceptions Handling team. [Guidance and regulation]

Showing diff : 2023-06-23 10:22:19.077383567 +00:00..2025-06-18 11:15:28.359097014 +00:00

Guidance

SignaturesNames: thatcustomer’s dosignature noton matchpaper aform customer'sdoes name:not caseworkermatch guidance their name

Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name.

From:
HM Passport Office
Published
23 June 2023
Last updated
18 June 2025 — See all updates

Documents

Names: signaturescustomer’s thatsignature doon paper form does not match atheir customer's name

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Names: customer’s signature on paper form does not match their name

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Details

This guidance tells HM Passport Office staff how to deal with applications when a customer’s signature does not match the name on their paper application form.

Examiners must be aware:

  • some customers may not be able to sign their application for a passport because of a mental or physical disability
  • customers applying for a post-dated passport must sign their application in their future name
  • someone with parental responsibility may sign the application form
  • customers who are also known by a religious, stage or professional name, may sign their application form using that name or their real name
  • customers using Digital Customer Services to apply for their passport online do not provide a signature

Updates to this page

Published 23 June 2023
Last updated 18 June 2025 href="#full-history">+ show all updates

  1. Guidance update to tell examiners processing on DAP (Digital Application Processing) which communications template to use, to update the transfer to AMS (Application Management System) instruction and to show the correct reason to transfer the application to the Exceptions Handling team.

  2. First published.

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Update history

2025-06-18 12:15
Guidance update to tell examiners processing on DAP (Digital Application Processing) which communications template to use, to update the transfer to AMS (Application Management System) instruction and to show the correct reason to transfer the application to the Exceptions Handling team.

2023-06-23 11:21
First published.