Confirming consent from third parties: caseworker guidance
This document tells HM Passport Office staff how to deal with applications completed and consented to by third parties.
- From:
- HM Passport Office
- Published
- 15 February 2024
- Last updated
- 17 July 2025 — See all updates
Documents
Details
Passport applications may be completed on the applicant’s behalf by someone else because:
- the applicant has a mental or physical disability, learning difficulty, temporary injury, or cannot read or write
- the third party is acting in place of a parent or legal guardian
Updates to this page
Published 15 February 2024
Last updated 17 July 2025
href="#full-history">+ show all updates
-
Updated the guidance to reflect changes in terminology. Corrected the I cannot do this reason.
-
First published.
Sign up for emails or print this page
Update history
2026-04-17 13:46
Updated the section Confirming a third party can apply on behalf of a customer, to tell the Quality and Examination Support team (QuESt) that they must refer any concerns raised about alternative evidence to the Senior Caseworking team.
2025-11-14 16:04
This guidance has been updated to remove reference to the Application Management System (AMS).
2025-07-17 13:30
Updated the guidance to reflect changes in terminology. Corrected the I cannot do this reason.
2024-02-15 12:39
First published.
Details
Passport applications may be completed on the applicant’s behalf by someone else because:
- the applicant has a mental or physical disability, learning difficulty, temporary injury, or cannot read or write
- the third party is acting in place of a parent or legal guardian
Updates to this page
Published 15 February 2024
Last updated 17 July 2025
href="#full-history">+ show all updates
-
Updated the guidance to reflect changes in terminology. Corrected the I cannot do this reason.
-
First published.
Sign up for emails or print this page
Update history
2026-04-17 13:46
Updated the section Confirming a third party can apply on behalf of a customer, to tell the Quality and Examination Support team (QuESt) that they must refer any concerns raised about alternative evidence to the Senior Caseworking team.
2025-11-14 16:04
This guidance has been updated to remove reference to the Application Management System (AMS).
2025-07-17 13:30
Updated the guidance to reflect changes in terminology. Corrected the I cannot do this reason.
2024-02-15 12:39
First published.
Details
Passport applications may be completed on the applicant’s behalf by someone else because:
- the applicant has a mental or physical disability, learning difficulty, temporary injury, or cannot read or write
- the third party is acting in place of a parent or legal guardian
Updates to this page
-
Updated the guidance to reflect changes in terminology. Corrected the I cannot do this reason.
-
First published.
Sign up for emails or print this page
Update history
2026-04-17 13:46
Updated the section Confirming a third party can apply on behalf of a customer, to tell the Quality and Examination Support team (QuESt) that they must refer any concerns raised about alternative evidence to the Senior Caseworking team.
2025-11-14 16:04
This guidance has been updated to remove reference to the Application Management System (AMS).
2025-07-17 13:30
Updated the guidance to reflect changes in terminology. Corrected the I cannot do this reason.
2024-02-15 12:39
First published.