About Payment by Account

Payment by Account (PBA) is a free service, enabling legal firms and organisations to pay for HMCTS related online court fees by direct debit. The service is managed by a third-party provider, Liberata UK.

You willmay need a Payment by Account number to use the MyHMCTS online case management application for:

• civil damages claims
• divorce
• family public law order
• financial remedy
• immigration and asylum appeals
• probate

You can use a Payment by Account for digital filing services with E-Filing for:

• Business and Property Courts
• King’s Bench Division of the High Court
• Senior Courts Costs Office
• High Court Family Appeals
• Upper Tribunal – Tax and Chancery Chamber
• Upper Tribunal – Lands Chamber
• Employment Appeal Tribunal
• Court of Protection

Before you start

If you already have a PBA number to pay court fees in person or by post, you can use that to register for MyHMCTS. Ask your organisation’s billing team.

If you are still unsure about the status of a PBA number in your organisation, youemail can contact us.

Email: MiddleOffice.DDServices@liberata.com.

We aim to respond within 7 working days.

If your organisation has a PBA number, we will pass your enquiry to your organisation’s named contact. They can give you the correct PBA number to use. We cannot give you your organisation’s PBA number directly for data protection reasons.

How to register

Register using the Fee Account – Customer Application Form.

Please send the completed and signed application form to:

Liberata PBA Support Team
PO Box 3166
Cardiff
CF30 0FH

or

DX 134282 CARDIFF 46

Once we have received your request, we aim to respond by email with a decision within 7 working days. Incomplete or incorrect forms will take longer.

Multiple PBA numbers in one organisation

Individual branches or businesses within a larger organisation can have separate PBA numbers. Branches are limited to the organisation’s maximum credit limit and each branch is assigned a proportion of that limit.

If there are any problems with the registration, we will contact the registered main contact.

What happens next

We carry out credit reference checks with a registered credit reference agency.

If their recommendation is less than the limit requested, we will contact you using your nominated email address. This may increase the time it takes to complete your registration.

If your application is declined or you wish to appeal this decision, pleaseemail contact the PBA support team on MiddleOffice.DDServices@liberata.com.

Account administration

Invoicing

Invoices are issued electronically to the billing address weekly, 3 days ahead of each direct debit call. The invoice will be titled ‘Advance Notice’ and will be itemised with each case fee and reference number. You can also request an XML format version of your weekly invoices to make your own electronic accounting process easier.

Refunds

If the court have provided you with confirmation of a refund, it will be itemised in your next Payment by Account invoice and direct debit settlement.

Get help

Invoices and refunds

If you need help understanding your invoice or refunds:

Contact MyHMCTSthe support

Email:PBA MyHMCTSsupport@justice.gov.uk

We aim to respond within 5 working days.

Contact E-Filing support

Email: efilesupport@justice.gov.uk

Weteam aimif to respond within 5 working days.

Account and banking

If you need help with:

• invoices and refunds
• changing your credit limit or frequency
• bank debit issues
• PaymentPBA by Account fee account suspensions
• requesting an XML format

WeThe aimPBA support team aims to respond to emails within 7 working days.

Telephone: 01633 652125 (option 3)

Find out about call charges