Change of https://www.gov.uk/government/publications/travel-documents-issued-by-uk-government-offices

Change description : 2025-10-03 14:57:00: Updated the guidance to: include the new correspondence address for UK Visas and Immigration (UKVI); change terminology from ‘overseas’ to ‘international’ when referring to applications and customers; remove references to the Application Management System; and to tell examiners how to instruct DHU’s to cancel and destroy the document or return it to the customer if it contains valid visas. [Guidance and regulation]

Showing diff : 2025-08-07 16:23:11.114675861 +00:00..2025-10-03 13:57:14.499990771 +00:00

Guidance

Travel documents issued by UK government offices: caseworker guidance

Tells HM Passport Office staff how to deal with emergency passports and travel documents.

From:
HM Passport Office
Published
9 November 2021
Last updated
32 OctoberJuly 2025 — See all updates

Documents

Travel documents issued by UK government offices (accessible)

HTML

Travel documents issued by UK government offices

PDF, 258 KB, 22 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@homeoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This guidance tells HM Passport Office staff how to deal with emergency passports and travel documents issued by UK officials that we receive as part of a passport application.

Updates to this page

Published 9 November 2021
Last updated 32 OctoberJuly 2025 + show all updates

  1. Updated the guidance to: include the new correspondence address for UK Visas and Immigration (UKVI); change terminology from ‘overseas’ to ‘international’ when referring to applications and customers; remove references to the Application Management System; and to tell examiners how to instruct DHU's to cancel and destroy the document or return it to the customer if it contains valid visas.

Sign up for emails or print this page

Update history

2025-10-03 14:57
Updated the guidance to: include the new correspondence address for UK Visas and Immigration (UKVI); change terminology from ‘overseas’ to ‘international’ when referring to applications and customers; remove references to the Application Management System; and to tell examiners how to instruct DHU’s to cancel and destroy the document or return it to the customer if it contains valid visas.

2025-07-02 15:51
Updated information about how to process an emergency travel document when it is returned to HM Passport Office and what to do when a Home Office travel document is lost. Updated correspondence address for UK Visas and Immigration (UKVI).

2024-07-31 15:00
Guidance updated to reflect that ARD (Application Receive Domain) will automatically populate the address for the return of travel documents.

2022-11-24 09:51
Updated guidance.

2022-10-03 09:55
Accessible version added.