New registration service to streamline infected blood compensation claims opens

From 9th October, everyone who intends to make a claim for compensation from the Infected Blood Compensation Scheme can now register with IBCA. This includes those making claims on behalf of infected people who have sadly died without receiving compensation. 

David Foley, Interim Chief Executive of the Infected Blood Compensation Authority (IBCA), said: 

People have waited decades to get the compensation that they deserve. IBCA was formed just last year and has paid more than £1billion in compensation so far, but we know there is much more to do.

Opening registration will allow us to understand who intends to claim, and how they would prefer to be contacted, so we can get in touch as soon as we are able to start their claim.

Creating this registration service from scratch in just a matter of months is testament to our commitment to paying compensation as quickly as we can, and I’d like to say a huge thanks to community members and their representatives who have helped us understand their needs for a registration service.

This also meets a recommendation that Sir Brian Langstaff made in his additional report of the Infected Blood Inquiry.

IBCA has developed the new registration service by working alongside representatives from the infected blood community to understand what they need, while making it as easy and quick to use as possible.

The new online registration service will ask those people intending to make a claim to provide core information such as their name, contact details, and the type of claim they would like to make.

This means that IBCA can contact people when they are able to start making a claim. They will also ask for information that may prioritise their claim. For example, if they are sadly nearing the end of their life or are above a certain age. 

The registration process has been designed with input from members of the community including stakeholder groups and charities as well as people who have previously gone through the claim process. This community-driven approach ensures the service is user-friendly and accessible.

IBCA is committed to paying compensation to each and every person, as quickly as possible. IBCA has now contacted living infected people registered with a support scheme to start their claim and paid more than £1 billion in compensation.

Following the launch of online registration, IBCA expects to begin to open to some people in all groups by the end of this year.

Follow the link to register your intent to make a compensation claim.