Elmley Prison

Book and plan your visit to Elmley

To visit someone in Elmley you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go. Photo ID is essential

At least one visitor must be 18 or older at every visit.

Prisoners on remand can have  up to 12 visits each month, if there’s space. Once sentenced, visitors need a visiting order (VO) and will get 2 every 14 days. Prisoners with enhanced privileges will get 2 extra visits a month.

Contact Elmley if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Elmley
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online, or by calling the telephone booking line: 03000 606 605

Telephone booking line: 03000 606 605

Available Monday to Friday, 9am to 4pm
Find out about call charges

For visits enquiries only you can call: 01795 802195

Visiting times:

• Monday to Sunday, 1:45pm to 4pm

On arrival you can book in at the visitor centre, check in opens from 11am each day, the cut off for entry is 2:45pm.

The Visitsvisits centre is open from 10am to 4:30pm, facilities are on site.

Weekends and Bankbank Holidays:holidays:

• Visit centre opens at 11am
• Check in opens at 11am

Cut off for entry and closing time remains the same.

How to book legalofficial and professional visits

Face-to-faceOfficial legalvideo visits can only be booked by emailtelephone, to,01795 legalvisits.elmley@justice.gov.uk.802 373

LegalOfficial andvideo professionalvisit visitingtimes times:(hourly slots):

• Monday to Friday:Friday, 9am to 11:30am5pm

How

Official face to bookface video legal visits

You can bookbe legalbooked video visits by telephone,email 01795 802 373legalvisits.elmley@justice.gov.uk

LegalOfficial videoface sessionto timesface (hourlyvisiting slots):times:

• Monday to Friday, 9am to 5pm11:30am

Visiting facilities

• Vending machines are available in the visiting centre.
• Tea bar selling hot and cold refreshments in the visits Hall in the prison.
• Male / Female / Disabled WC and baby changing areas in both the visits centre and hall.
• There is an unsupervised children’s activities area inside the visitor’s centre and inside the prison we have a soft play supervised area. (Terms and conditions are available on arrival) Children permitted entry will be subject to height restrictions and will be issued a wrist band, no shoes allowed but all children will wear socks during play.
• Disabled access to the prison is in place including parking.

Getting to Elmley

Find Elmley on a map

When travelling to Elmley, avoid going via Elmley Nature Reserve.

If you are travelling via M2

• leave the motorway at junction five
• join the A249 towards Sheerness/Sheppey
• once over the Sheppey Crossing, follow signs towards Eastchurch and Leysdown
• at Eastchurch follow the local signs to HMP Elmley

The closest railway station is Sheerness. From there you can get a taxi or take the bus,

To plan your journey by public transport use:

• National Rail Enquiries
• Traveline for local bus times

There is a free visitors car park.

Entering Elmley

All visitors, aged 16 or older must prove their identity before entering Elmley Read the list of acceptable forms of ID when visiting a prison.

You can book in at the visitor office up to half an hour before your visiting time slot. The office is open 10am to 4pm.

• All visitors go through our EGS (Enhanced Gate Security) this process is similar to  airport security.security (bag x-ray and metal portals)portals).
• All all visitors can be subject to a pat-down search, including children.
• youYou may also be sniffed by security dogs.
• visitorsVisitors must adhere to the prison dress code that applies when entering Elmley, please see the dress code below.
• thereThere are strict controls on what you can take into Elmley. You will have to leave all the things you have with you in a locker, apart from items required for infants and medication is subject the individual concerned and to our security processes. Elmley is cash only and each adult visitor can take up to £60 each to spend on Hot and Cold refreshments throughout the duration of your visit.
• callCall the booking line or 01795 802195802 195 if you have any questions about visiting.

Dress code

The following items of clothing will not be allowed to enter HMP Elmley:

• Steelsteel toe-capped boots or shoes with exposed metal parts, Cycle or Motorcycle shoes or boots.boots
• Gloves,gloves, Hats,hats, scarves or any headgear that is not worn on religious grounds. (Baby’s(Babies bonnets are acceptable but must be removed by parent for searching).searching)
• Sunglassessunglasses (unless prescription glasses).glasses)
• Smartsmart watches of any kind, including fitness trackers.trackers
• Anyany item of clothing that has offensive, racial or sexist logos, words or pictures.pictures
• Nono clothing made by Hoodrich, Criminal Damage,Damage AYEgear.or AYEgear
• Excessivelyexcessively revealing,revealing i.e.clothing, that is: very short skirts/dresses including shorts, see through tops, crop tops and strapless tops, unitard jumpsuit/ tight jumpsuit
• Visiblevisible or exposed underwear of any kind (With(with exception of brassier straps in the shoulder area)
• Rippedripped clothing for the torso.torso
• Rippedripped jeans above the knee will not be allowed.allowed
• Excessivelyexcessively large metal hair accessories
• Helmetshelmets of any kind (Except(except medical issue).issue)

Clothing cannot be removed during the visits session and visitors are to make sure they are comfortably dressed before they enter the visitor searching area.

This list is not exhaustive. All enquiries should be directed in the first instance to the staff in the Visitorsvisitors Centrecentre or Visitsvisits Seniorsenior officer.

Visiting facilities

• Vending machines are available in the visiting centre.
• Tea Barbar selling Hothot and cold refreshments in the visits Hallhall in the prison.
• Male / Femalefemale / Disableddisabled WC and baby changing areas in both the visits centre and hall.
• There is an unsupervised children’s activities area inside the visitor’s centre and inside the prison we have a Soft Play supervised area. (terms and conditions are available on arrival) Children permitted entry will be subject to height restrictions and will be issued a wrist band, no shoes allowed but all children will wear socks during play.
• Disabled access to the prison is in place including parking.

Family days

Elmley run 12 family visits a year. Details on how these visits run can be found in the visitor centre or by asking in staff in the visits Hall.hall. Applications can be completed and handed to the staff in the visits centre.

Keep in touch with someone at Elmley

There are several ways you can keep in touch with someone during their time at Elmley.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners have phones in their cells but can only make outgoing calls so they will always have to call you. They have to buy phone credits to do this. They can be used between 6am and 10:30pm.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Elmley using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Elmley.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Elmley.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Books are the only items that can be sent into prison. Make sure to include the person’s name and prisoner number on the parcel. All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read thePrison HMPPSeducation Incentivesand Policy,library services, Annex FA.

Contact Elmley for more information on what’s allowed.

Parcels

Prisoners within the first 50 days can hand in clothing up to their limits. Subject to suitability of the items.

We will ensure these items are sealed, recorded on the property card and taken to the visits front gate. This will be issued to visitors and signed for on the Property Handover form before the start of visits as well as collect in items that are within the 50 day allowance period / exchange process.

An application to have property handed in must be approved by reception staff. Once property has been handed in, it will be received at the main gate on visits days providing the prisoner has a visit booked. Property can be handed in: Monday to Sunday: 11:15am to 12:15pm.

Life at Elmley

Elmley is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every person at Elmley has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Arrival and first night

When someone first arrives at Elmley, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each prisoner who arrives at Elmley gets an induction that lasts about a week.

They will be issued with bedding, toiletries and an early days’ welfare pack.

They will also meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

There are 6 units that hold about 1,150 prisoners.

There are units for vulnerable prisoners, foreign nationals, first night prisoners, drug and alcohol rehabilitation and mixed units.

Education and work

At Elmley, all prisoners must work towards Level 2 English and maths. There are classroom assistants to help with learning.

Alongside this, foreign nationals must try to improve their English. There is ICT, City and Guilds construction certificates, Equality and Diversity qualifications and other industry-based learning.

‘In House Records’ is the first HM Prison record label to encourage prisoners to learn how to play, create, mix and manage music.

First-aid, diet, nutrition and personal training courses are offered in the gym. Prisoners can also train to be a ‘mentor’ so they can take on key peer worker roles. One of the units runs a community art project.

A careers advisor helps with application letters and CVs. Every 3 months, a selection of employers come to the prison to offer job vacancies, apprenticeships and training opportunities to prisoners that are almost ready for release.

Once accredited, the courses in forklift truck driving, streetworks and traffic management guarantee an interview through the Mainstream group.

Daily employment is available in gardening, environmental services, recycling, cleaning, laundry and kitchen work.

Prison Advice and Care Trust (PACT) workers offer a wide range of courses to encourage prisoners to make a fresh start, such as victim awareness and empathy, violence reduction, managing worry, understanding triggers for re-offending, mindfulness, communication and financial skills and parenting.

Temporary release

Elmley does not routinely offer release on temporary licence (ROTL) at the moment.

Organisations Elmley works with

Elmley works with CGL which offers many courses on health, well-being and motivation, as well as drug and alcohol treatment programmes.

There are relationship and ‘thinking’ programmes on offer to prisoners too, as well as help with resettlement issues like accommodation, banking, citizen ID cards, birth certificates and employment from Seetec.

Elmley also works with the charity PACT which helps with family visiting days.

Support for family and friends

Family services at Elmley are provided by PACT.

To contact our head of family provision the Head of Reducing Reoffending at Elmley: businesshubelmleycorrespondence@justice.gov.uk.

Visitor centre staff offer friendly advice and support to all families and can refer them on to other agencies, such as domestic abuse or debt management services.

They also help with applications for family proceedings and have access to Relate, who offer free parental counselling for a prisoner due for release, if he and his partner have children of school age.

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01795 802433	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have a problem contact Elmley.

Inspection reports

HM Prison and Probation Service publishes action plans for Elmley in response to independent inspections.

Contact Elmley

Governor: Gary Price

Telephone (24 hours): 01795 802 000
Fax: 01795 802 001
Find out about call charges

Email: businesshubelmleycorrespondence@justice.gov.uk

Address

See map