Book and plan your visit to Isle of Wight

It offers useful information packs for first-time visitors and emotional and practical support after a visit.

Family days

There are currently no family days being run.

Keep in touch with someone at Isle of Wight

There are several ways you can keep in touch with a prisoner during their time at Isle of Wight.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners have phones in their roomscells but the phones do not accept incoming calls. They will always have to call you and need to buy phone credit to do this.

They can phone anyone named on their list of friends and family between the hours of 7am and 10pm. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping to keep the public and prisoners safe.

Email

You can send emails to someone in Isle of Wight using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Isle of Wight.

Letters

You can write at any time but you must include your name and address within the letter. Anonymous letters are not allowed.

Write the prisoners’ full name and prisoner number (if known) on the envelope.

All post, apart from legal letters, will be opened and checked by prison staff.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners are given a small list of items that can be sent in to them. They need written approval beforehand.

Once this approval has been given, make sure to include the prisoner’s name and number on the parcel.

All parcels will be opened, checked and X-rayed by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read thePrison HMPPSeducation Incentivesand Policy,library services, Annex FA.

Life at Isle of Wight

Isle of Wight is committed to providing a safe, secure and decent rehabilitative environment where menprisoners can learn new skills to help them in custody and on release.

Security and safeguarding

Every personprisoners at Isle of Wight has a right to feel safe.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

The staff are responsible for prisoners safeguarding and welfare, and the Governor is ultimately responsible for staff and prisoners at all times.

All safeguarding processes are overseen by the Isle of Wight Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Isle of Wight, and their pin phone account is activated, they will be able to call a family member. This call could be quite late in the evening, depending on the time they arrive.

If they can’t make the call, staff will make contact on their behalf.

The prisoner will also get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Isle of Wight gets an induction that lasts about 2 weeks. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions and risk reduction

Everyone also finds out about the rules, regime, equalities, fire safety, and how things like calls and visits work.

Accommodation

There are over 10001,000 menprisoners at the Isle of Wight prison, housed in a mixture of single and double rooms.cells.

It consists of 2 former prisons (HMP Parkhurst and HMP Albany). On the Albany site, there are 7 wings and on Parkhurst there are 8.

Both sites have healthcare units, a gym and pastoral care.

Education and work

The prison provides a number of courses for menprisoners convicted of sex offences.

Milton Keynes College offers a wide range of education, including degree courses and vocational training.

Prisoners can work in wood mills, textile shops, print shops, gardens and waste workshops.

Organisations Isle of Wight works with

There is support, education and help at the prison from:

• Barnardos
• Good Vibrations
• Changing Tunes
• Milton Keynes College
• Isle of Wight council
• Story Book Dads
• Shannon Trust
• Open University
• Prison Education Trust
• Care UK healthcare
• DARTS

Support for family and friends

Find out about advice and helplines for family and friends.

Barnardo’s offers further support, if needed.

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	0800 496 1125	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany other problem contact Isle of Wight.

Inspection reports

HM Prison and Probation Service publishes action plans for Isle of Wight in response to independent inspections.

Contact Isle of Wight

Governor: Doug Graham

Telephone: 01983 634 000
24 hours
Fax: 01983 556 362
Find out about call charges

Email: secretariat.hmpisleofwight@hmps.gsi.gov.uk

Follow Isle of Wight on TwitterTwitter/X

Email: Secretariat.HMPIsleofWight@justice.gov.uk

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a manprisoner in Isle of Wight, call the safer custody hotline which is checked regularly each day.

Telephone: 0800 496 1125
Find out about call charges

Leave your name, telephone number, the reason for your call and the name and prisoner number of the prisoner you’re worried about. You should be called back within 24 hours.

In an emergency, call the switchboard.