Swinfen Hall Prison

Book and plan your visit to Swinfen Hall

To visit someone in Swinfen Hall you must:

• be on that prisoners visitor list
• book your visit at least one working day in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have. You can check this with Swinfen Hall.

Contact Swinfen Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Swinfen Hall
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online or by telephone.

Telephone booking line: 01543 484 000
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The booking line is open Monday to Friday, 10am to 3pm.

Visiting times:

• Tuesday, 2pm to 3:45pm
• Wednesday, 2pm to 3:45pm
• Thursday, 2pm to 3:45pm on the 1st and 3rd Thursday of the month only
• Saturday, 2pm to 3:45pm
• Sunday, 2pm to 3:45pm

Visits on Thursdays will be facilitated on the 1st and 3rd Thursday of the month only.

If it is your first visit, please ensure you arrived at 1:30pm to allow time for processing you on the system.

The T – Bar is available in the visits hall, this is a cash only service, a maximum of £30 is allowed into the visits hall and this needs to be in pound coins. There is no facility to change notes at the establishment.

How to book legalofficial and professional visits

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Booking

• email, line:hmppsvisitbooking@justice.gov.uk
• telephone, 0300 060 6507
  

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LegalOfficial visitingvideo times:visits:

• Tuesday to Thursday, 9:15am7:45am to 10:15am12:30pm

Official face to face visits:

One hour timeslots.

• Tuesday, 9:15am and 10:30am
• Wednesday, to9:15am 11:30amand 10:30am
• Thursday, 9:15am and 10:30am

Video court links:

You can book a video court link by email, omu.swinfenhall@justice.gov.uk.

Video court visiting times: - Monday to Friday, 9am to midday and 2pm to 4.30pm

Getting to Swinfen Hall

Find Swinfen Hall on a map

The closest railway station is Lichfield, which is about 3 miles from Swinfen. There is no local bus service so you will need to take a taxi from the station.

Use National Rail Enquiries to plan your journey.

There is a visitors car park in front of the prison, including space for Blue Badge holders.

Entering Swinfen Hall

You will need your visiting order number, which you will receive by email with your booking confirmation.

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors should dress appropriately. You may be turned away if you are wearing items like revealing clothing or clothing with offensive slogans.

Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed). The money can be used to buy food and drink from the vending machine in the visiting hall.

There are strict controls on what you can take into Swinfen Hall. You will have to leave most of the things you have with you in a locker (you will need a £1 coin) or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

There is a visitors centre run by PactPACT.

Family days

Family Days are run by The Prison Advice and Care Trust (PACT). Family Days are extended visits for all families of the prisoners at Swinfen Hall.

For more information please contact the Family Engagement Manager at HMP/ YOI Swinfen Hall via 01543 484 000 (Switchboard).

Keep in touch with someone at Swinfen Hall

There are several ways you can keep in touch with a prisoner during their time at Swinfen Hall.

Phone calls

Prisoners do not have phones in their cells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Swinfen Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Swinfen Hall.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Letters

You can write at any time.

Include the prisoners name and prisoner number on the envelope.

If you do not know their prisoner number, contact Swinfen Hall.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners in Swinfen Hall are given a list of approved items that can be sent to them as gifts. Contact Swinfen Hall for more information on what’s allowed.

Make sure to include the prisoners name and prisoner number on the parcel.

You are are permitted to send books directly to loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.  

For the full list of approved retailers, you can readread, thePrison HMPPSeducation Incentivesand Policy,library services, Annex FA.

All parcels will be opened and checked by officers.

Life at Swinfen Hall

Swinfen Hall will provide a safe, decent and respectful environment that will support our young adults on their journey of personal growth.

As a team we will work together to enhance our knowledge and skills, so that we become role models who enable our young adults to achieve a positive future.

Security and safeguarding

Every prisoner at Swinfen Hall has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Arrival and first night

When a prisoner first arrives at Swinfen Hall, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each prisoner that arrives at Swinfen Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 600 prisoners live at Swinfen Hall across 9 wings, most get their own cell.

Education and work

Prisoners have access to a broad programme of classes, training and work.

Resettlement

Although we are not a resettlement establishment, we ensure that all prisoners who are due to be released from Swinfen Hall have ID and a bank account upon release, including appropriate accommodation.

Support for family and friends

Find out about advice and helplines for family and friends.

You can ask to speak to the families lead by calling, 01543 484 000 (24 hours).

Support at Swinfen Hall

The prisonvisit advicecentre and care trust (PACT) offers help and informal support to families and friends of prisoners at Swinfen Hall.

TheHall visit centre is run by The Prison Advice and Care Trust (PACT)(PACT).

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Please clickalso thisoffers linkhelp https://www.prisonadvice.org.uk/prison-visitors-guidesand informal support to findfamilies moreand informationfriends aboutof prisoners at Swinfen Hall.

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01543 484258	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have any other problem contact Swinfen Hall.

Inspection reports

HM Prison and Probation Service publishes action plans for Swinfen Hall in response to independent inspections.

Contact Swinfen Hall

Governor: Laura Whitehurst

Email: managementco-ordinatorhmpyoiswinfen@justice.gov.uk

Telephone: 01543 484 000
24 hour switchboard
Fax: 01543 484 001

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Address

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