Guidance

Easy read: Support visits if you need help to claim benefits

This easy read guide explains when DWP may visit you to help you claim benefits and what to expect.

From:
Department for Work and Pensions
Published
11 December 2025

Applies to England, Scotland and Wales

Documents

Support visits if you need help to claim benefits: easy read

PDF, 1.12 MB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Welsh: Ymweliadau cefnogol os oes angen help arnoch i wneud cais am fudd-daliadau: Hawdd i’w Ddarllen

PDF, 1.08 MB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@dwp.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This easy read guide tells you:

  • when the Department for Work and Pensions (DWP) may arrange to visit you
  • how DWP will tell you about the visit
  • how to check that the visiting officer is really from DWP
  • how long the visit may last
  • how to change the date or time of the visit

Easy read documents are designed to make information accessible to people with learning disabilities. If you do not need an easy read format, read the Support visits if you need help to claim benefits guide.

Updates to this page

Published 11 December 2025

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