Who is SLC and who is SAAS?

Student Loans Company (SLC) pays loans to students from across the UK and collects their loan repayments.

Student Awards Agency Scotland (SAAS) assesses student finance applications and pays bursaries for students from Scotland. They do not pay student loans.

Keep up to date with SAAS by following them on Facebook, Twitter, Instagram, YouTube and TikTok.

When will I get my first payment?

We can’t pay your loan until your course has started and you’ve registered with your university or college. If you’re not sure when your course starts, you should check with your university or college.

You can check the payment status of your loan by looking at your loan payment letter.

What happens if my course start date has changed?

Your loan payment date will change too. This is because we can’t pay your loan until your course has started and you’ve registered with your university or college.

If you’re eligible for a bursary, SAAS can still pay that on your original course start date. This means it’s likely you’ll get paid your bursary and your loan on different days.

Why does my loan payment letter say ‘awaiting NI’?

This means we’re waiting for your National Insurance (NI) number to be checked with the Department for Work and Pensions (DWP). This can take a few weeks from when SAAS send us your loan entitlement. We can’t pay your loan until we’ve checked and confirmed your NI number with the DWP.

If you haven’t given us an NI number yet or you need to change the one you have given us, call us on 0300 100 0609.

How do I change my bank details?

You’ll need to call us on 0300 100 0609. You’ll need to do this even if you’ve already changed your bank details with SAAS because they only pay your bursary.

How do I check the progress of my SAAS application?

SAAS do not pay student loans. SAAS assesses loan applications and pays bursaries for students from Scotland.

You should sign in to your SAAS account to check if your application has been assessed.

Who to contact?

Question about your student loan payments?

You should contact SLC if your student loan has been processed by SAAS and you have a question about:

• when you’ll receive your payments
• updating your details
• missing payments

Find out about call charges

Festive opening hours

We’ll be taking a break over the festive period. Services will return to normal at 8am on Friday 2 January.

Date	Opening Hours
Monday 22 December	8am to 7pm
Tuesday 23 December	8am to 7pm
Wednesday 24 December	8am to 12pm
Thursday 25 December	Closed
Friday 26 December	Closed
Saturday 27 December	Closed
Sunday 28 December	Closed
Monday 29 December	8am to 7pm
Tuesday 30 December	8am to 7pm
Wednesday 31 December	8am to 12pm
Thursday 1 January	Closed
Friday 2 January	8am to 7pm

Question about your SAAS application, bursary or grant payments?

You should contact SAAS if:

• you haven’t applied for a student loan yet
• you have applied for a student loan, but your application hasn’t been processed yet
• you have a question about your award notice

For any other questions, you should contact SAAS.

Question about repaying your loan?

You’ll have to start repaying your loan when your income is over a certain amount (the ‘threshold’ amount).

You’ll be charged interest from the day you get your first payment.

Contact SLC Repayments