Lost, stolen and recovered passports: LSR team
Tells HM Passport Office staff working in the lost, stolen and recovered (LSR) team about duties they must complete as part of the LSR process.
Documents
Details
This guidance tells HM Passport Office staff in the lost, stolen and recovered (LSR) team about the lost and stolen passport reporting process, including how to deal with lost and stolen reports and recovered passports and how to create lost and stolen records.
Updates to this page
Last updated 13
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Guidance updated as detailed in section 1.3.
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19 August 2024 Updated the Lost, stolen and recovered passports: LSR team guidance. The full changes can be found in the guide.
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16 November 2022 Updated guidance published.
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23 July 2021 New guidance and renamed to: Lost, stolen and recovered passports: LSR team.
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25 May 2011 First published.
Update history
2026-01-13 14:21
Guidance updated as detailed in section 1.3.
2025-03-06 15:17
Updated to remove references to Digital Premium Service (DPS) extract errors, following the launch of the new Premium service.
2024-08-19 16:02
Updated the Lost, stolen and recovered passports: LSR team guidance. The full changes can be found in the guide.
2022-11-16 09:30
Updated guidance published.