Get help to correct an employer PAYE bill

You can use this service to get help from HMRC if you think your employer PAYE bill is wrong and you:

• need help finding the payroll mistake or correcting the error
• have been unable to fix problemsit withusing runningthe payroll GOV.UK guidance 

So we can help you find the error, we’ll ask you to tell us the amounts from your payroll software.   

Who can use this service   

You can use this service if you’re:  you’re a:  

• a PAYE employer  

• an agent acting on behalf of a PAYE employer 

Before you start  

You’ll need the:  

• PAYE reference number  

• Accounts Office reference — if you have one  

• Self Assessment or Corporation Tax Unique Taxpayer Reference (UTR) — your business will have one of these 

• number of employees your business has

You’ll also need to give details of any Full Payment Submission (FPS) amounts from your payroll software for the tax year, including the total:  

• Income Tax  

• employer andNational Insurance contributions  

• employee National Insurance contributions  

• student loan deductions  

• Class 1A National Insurance contributions 

If you’re disputing more than one year, you’ll need to submit a separate request for each year.  

Get help 

You’ll needYou’ll need to sign in towith useyour thisGovernment service.Gateway Ifuser ID and password (if you do not already have signa inuser details, you’ll beID, ableyou tocan create them.  one when you first try to sign in).  

Start now

What happens next  

You’ll get an email with a reference number when you submit your request.  

We’ll contact you by phone or email within 40 working days withto discuss your FPS information and help cardyou to assistfix you with fixing your payroll records.