Guidance

IAA model documents

Model documents for organisations applying to be registered with the Immigration Advice Authority (IAA).

From:
Immigration Advice Authority
Published
28 July 2015
Last updated
3 March 2026 — See all updates

Documents

Client Care Letter - Adviser Guidance

MS Word Document, 54.4 KB

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Client Account – Adviser Guidance

MS Word Document, 45.3 KB

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Complaints Procedure – Adviser Guidance

MS Word Document, 48 KB

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Fee Scale Procedure – Adviser Guidance

MS Word Document, 49.7 KB

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Details

Supporting documents to help immigration advisers comply with the Commissioner’s code of standards. They include guidance on:

  • client care letters
  • client accounts
  • complaint procedures
  • fee scales

Updates to this page

Published 28 July 2015
Last updated 3 March 2026 + show all updates

  1. Model documents updated with IAA branding,

  2. It now includes a paragraph on Professional Indemnity insurance.

  3. UPDATED Client Care Letter added

  4. DEC 2018 - Client Care Letter updated

  5. Publication updated.

  6. First published.

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