ConfirmRaising a check case to change your business property details

The How to check if you think your business rates valuation is wrong

IfWhen allto theraise informationa heldcheck by the VOA is correctcase

You mustcan stillraise send a Checkcheck case,case evento ifreport thechanges propertyto detailsyour areproperty, correct,such if you want to:as:

• tellthe address
• the VOAmain aboutuse somethingor affectingdescription
• splitting the land or property
• merging that’swith notother inproperties
• demolitions
• renovations

If your controlproperty (suchneeds asto long-termbe disruptiveremoved roadworks)

Othercase changesto youinform canthe report

You canshould also sendraise a Checkcheck case to tell the VOA that::

• the

  about propertya hascourt beendecision spliton intoanother moreproperty thanthat oneaffects your property

• the

  there property has been mergeda withchange othersin tothe createsurrounding onearea orthat’s morenot newin properties

• theyour propertycontrol, hassuch beenas demolishedreconstruction or renovated
• theredemolition hasof been a changeneighbouring inproperty theor locallong-term areadisruptive affectingroadworks

An theexternal property

Whatknown toas includea inMaterial yourChange Checkof case

TheCircumstances VOA(MCC). willIf askthe forissue documentsis totemporary, supportyou yourmust changes.submit Yourthe evidencecheck mightcase include:while the MCC is ongoing.

• photographs
• plans
• rent

  You agreements

• aneed statementto withraise extraa informationcheck orcase commentsbefore that you havecan notchallenge includeda elsewhere

Ifvaluation, youeven don’tif providethe anyfactual documents,details yourare casecorrect. mayFor beexample, delayed if the VOA needmakes an incorrect change to askyour youvaluation or sets the wrong effective date for anything.a change to your valuation.

SubmittingHow ato checksubmit for a changecheck case

1. Sign in theto localyour areabusiness ofrates yourvaluation property account.

2. TheSelect datethe youlist submitof aproperties checkin aboutthe something‘Your outsideproperties’ affectingsection.

3. Select yourthe property (alsothat knownyou aswant ato Materialraise Changea ofcheck Circumstances)case canfor.

4. Select affectits thecurrent outcome.valuation, Ifreview the issuedetails isand temporary,then yourselect ‘Start a check needscase’.

5. Select toyour bereason submittedand whilecontinue.

6. Follow the issueinstructions ison ongoing.

   Ifthe youscreen need to submittell aus checkwhat urgentlyneeds forto thischange.

7. Upload reasonyour andevidence.

8. Select you’rethe waitingevidence fortype yourbased propertyon claimthe tochanges beyou approved,are orreporting.

9. Answer you’rethe waitingadditional toquestions receiverelated ato copyyour ofbusiness.

10. Review all your detailedresponses valuationbefore andyou checksubmit form,your yourequest.

You shouldcan emailupload ccaservice@voa.gov.ukWord, Excel, PDF and askimage forfiles youras requestevidence. toEvidence becan prioritised.include:

• Thephotographs

• floor subjectplans

• rent lineagreements

• a shouldstatement bewith ‘Urgent:extra externalinformation Materialor Changecomments ofthat Circumstances’you andhave younot shouldincluded includeelsewhere

After you submit a check case

The VOA will review theyour detailsrequest youand sendcontact them.you Inif mostwe casesneed theymore willinformation haveor enoughevidence. 

To informationreport toany processnew yourchanges check.after However,you’ve theysubmitted maya contactcheck case, you ifmust theystart needa morenew information.

Ifcheck necessary,case. The VOA will review the information given in both cases when considering your request.

The VOA will update theyour property details and send you a written notification.notification when the check case is completed. Your rateable value may increase, decrease or remain the same.

If you needdisagree towith reportthe anyoutcome, newyou changescan challenge the valuation. You have until 4 months after you’vethe alreadyVOA submittedhas acompleted check,your youcheck mustcase completeto anotherraise check.a challenge.

Extra support

The VOA willcan reviewgive theyou informationextra insupport theif twoyou checkshave anda willhealth contactcondition or personal circumstance that makes using our online service difficult.

If you ifcannot theresubmit area anycheck queries.case through your business rates valuation account, email ccaservice@voa.gov.uk or contact the VOA to raise it manually.