Customer due diligence guidance

Due diligence checks from Homes England

Homes England needs to understand who it is contracting with and how public funding will be used. This helps protect public money and prevent economic crime.

To do this, Homes England carries out customer due diligence across its activities, including - but not limited to - when onboarding customers, providing new products or services, launching programmes, contracting with suppliers and employing colleagues.

These checks are required to meet cross-government standards, including this customer due diligence guidance and Government Functional Standard GovS 015, and to comply with UK law. This includes requirements under the Money Laundering Regulations 2017, the Proceeds of Crime Act 2002, the Sanctions and Anti-Money Laundering Act 2018 and the Fraud Act 2006.

Homes England may ask for information to verify organisational details, ownership and control, and financial position. Customer due diligence checks may take place at different stages, including during onboarding and throughout the lifecycle of a relationship.

This approach ensures that due diligence is applied consistently and proportionately across Homes England’s work, while allowing flexibility to respond to different risks and delivery contexts.

National Housing Bank due diligence checks

The National Housing Bank needs to understand who it is contracting with and how its products and services will be used. This helps protect public funds and prevent economic crime.

To do this, the National Housing Bank carries out customer due diligence across its activities, including - but not limited to - when onboarding customers, providing new products or services, contracting with suppliers and employing colleagues.

These checks are required to meet cross-government standards, including this customer due diligence guidance, and to comply with UK law. As a provider of financial products, the National Housing Bank is subject to anti-money laundering and counter-terrorist financing requirements under the Money Laundering Regulations 2017, as well as the Proceeds of Crime Act 2002, the Sanctions and Anti-Money Laundering Act 2018 and the Fraud Act 2006.

The National Housing Bank may ask for information to verify organisational details, ownership and control, and financial position. Customer due diligence checks may take place at different stages, including onboarding and throughout the lifecycle of the relationship, in line with regulatory requirements.