Change of https://www.gov.uk/government/publications/the-service-complaint-process

Change description : 2026-04-01 09:30:00: Reference to the Service Complaints Ombudsman for the Armed Forces has been replaced by reference to the Armed Forces Commissioner, following that office coming into effect on 1 April 2026. [Guidance and regulation]

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Guidance

The Service Complaint Process

The Service Complaint Process provides a way of dealing with complaints relating to life in the armed forces.

From:
Ministry of Defence
Published
27 October 2021
Last updated
151 JuneApril 20222026 — See all updates

Documents

The Service Complaint ProcessProcess: Easy-read guide

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The Service Complaint ProcessProcess: Easy-read guide

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Details

The Service Complaint Process (the SC Process) provides a way of dealing with complaints relating to life in the armed forces.

As part of wider reforms to the SC Process, this easy-read guide has been developed to provide an accessible short summary of the process and what you can expect from it.

This guidance will be regularly reviewed and updated to reflect future changes as transformation of the process develops. If you would like to find more detailed information, this can be found in JSP 831.

Updates to this page

Published 27 October 2021
Last updated 151 JuneApril 2022 + show2026 href="#full-history">+ show all updates

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Update history

2026-04-01 09:30
Reference to the Service Complaints Ombudsman for the Armed Forces has been replaced by reference to the Armed Forces Commissioner, following that office coming into effect on 1 April 2026.

2022-06-15 09:30
Updated: The Service Complaint Process.