Guidance

Helpline and support: victims of terrorism

Helpline and support services for people affected by a terrorist attack.

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If you feel that you, or someone you know, needs support following a terrorist attack, emotional and practical support is available for you.

Speak to Victim Support first by contacting their free 24/7 support line on 0808 168 9111, or using the live chat service.

Published 18 October 2017

Last updated 242 ~~July~~April ~~2025~~2026 + show all updates

2 April 2026
The guidance has been updated to reflect the change in suppliers of the support hub.

24 July 2025
As of 1 April 2025, the Home Office is funding the Peace Collective to continue the work of the former funded service (Tim Parry Johnathan Ball Foundation).
31 March 2023
From 1 April 2023, the Home Office will no longer fund the organisation Cruse Bereavement Support.
12 May 2022
Updated information on the support line.
24 May 2021
Updated the support organisations available to those affected by terrorist attacks and provided information about the victim and survivor pathway.
5 November 2020
Added support information about the Peace Foundation's peer-to-peer victims of terrorism support network.
5 September 2019
NHS Outreach, Screen and Support Service is no longer in operation.
11 January 2019
Attachment updated to amend the name of the victims' information line and added a link to further victim support services.
20 September 2018
Updated information for London and Manchester.
18 October 2017
First published.