Lost or stolen ATA Carnets or goods covered by a carnet

If your goods are lost or stolen

Goods lost or stolen in the UK

If your goods are lost or stolen in the UK, contact the:

• local police force
• National ATA Carnet Unit and quote the serial number on the carnet

You’ll still need to pay customs duty and import VAT even if your goods are not found.

When leaving the UK, you should still show your carnet to a customs official. For a paper carnet they’ll stamp the re-export voucher and counterfoil with the reason for non-export.

Goods are lost or stolen in another country

Each country may treat lost or stolen goods differently. Some countries may ask you to pay duty as if they were permanently imported.

You should report the theft or loss to both the local police and customs office.

For more information about lost or stolen goods covered by a carnet read the ATA Carnet technical handbook.

If your ATA Carnet is lost or stolen

You should report the theft or loss for your carnet to both the local police and customs office.

Contact both:

• the association that issued the original carnet to check if they can issue you a substitute carnet
• customs in the country where the goods are currently located to check if they’ll accept a substitute carnet — if the goods are in the UK contact the National ATA Carnet Unit