OpenConsultation consultationoutcome

Consultation on changes to the TI&A Standard

From:
Regulator of Social Housing
Published
9 December 2025
Last updated
11 June 2026 — See all updates

Applies to England

This consultation has concluded

Read the full outcome

Decision Statement: Consultation on an Electrical Safety Checks TSM (PDF)

PDF, 344 KB, 15 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 1: Electrical Safety Checks TSM

HTML

Annex 1: Electrical Safety Checks TSM (PDF)

PDF, 237 KB, 5 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 2: List of organisational respondents

HTML

Annex 2: List of organisational respondents (PDF)

PDF, 243 KB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 3: Regulatory and equality impact considerations

HTML

Annex 3: Regulatory and equality impact considerations (PDF)

PDF, 188 KB, 3 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail of outcome

On 11 2026 June we published our response on the electrical safety checks TSM, including the final wording that has been added to the TSM Technical Requirements. In the other areas of the consultation, we have completed our analysis of the consultation responses and are preparing the final decision statement and documentation for consideration by our board. We intend to publish the decision statement and our new requirements in the summer.

For the accessible (HTML) versions of the TSM Decision Statement, please also see the:

If you require the information in other formats please email enquiries@rsh.gov.uk or call 0300 124 5225.

Original consultation

Summary

Proposed changes to the Transparency, Influence and Accountability Standard, the Consumer Standards Code of Practice and Electrical Safety Checks Tenant Satisfaction Measure

This consultation closesran atfrom
to

Consultation description

This consultation includes revisions to the Transparency, Influence and Accountability Standard and Consumer Standards Code of Practice and other requirements relating to the Tenant Satisfaction Measures.

We are consulting on:

  • Updates to the Transparency, Influence and Accountability Standard and its Code of Practice relating to competence and conduct and Social Tenant Access to Information Requirements. The government has consulted on the competence and conduct and STAIRs requirements and published the outcome of the consultation. We have been directed by the government to reflect these new requirements in our standards.

  • A new TSM on electrical safety checks, following new safety requirements for landlords. 

  • Minor changes to the Tenant Satisfaction Measures to align with legislation.

Please note: We have provided HTML versions of the main consultation document, the proposed revised Transparency, Influence and Accountability Standard, proposed revised Consumer Standards Code of Practice and impact assessment for accessibility. All other documents are presented in a PDF format. Should you require an alternative format, please email enquiries@rsh.gov.uk to request this.

Documents

Consultation on changes to our consumer standards and requirements (accessible version)

HTML

Consultation on changes to our consumer standards and requirements

PDF, 454 KB, 34 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 1: Proposed revised TI&A Standard with changes highlighted

PDF, 225 KB, 10 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 2: Clean copy of proposed revised TI&A Standard (accessible version)

HTML

Annex 2: Clean copy of proposed revised TI&A Standard

PDF, 219 KB, 9 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 3: Proposed revised Consumer Standards Code of Practice with changes highlighted

PDF, 331 KB, 22 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 4: Clean copy of proposed revised Consumer Standards Code of Practice (accessible version)

HTML

Annex 4: Clean copy of proposed revised Consumer Standards Code of Practice

PDF, 321 KB, 21 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Annex 5: Regulatory and equality impact considerations (accessible version)

HTML

Annex 5: Regulatory and equality impact considerations

PDF, 228 KB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email enquiries@rsh.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Ways to respond

Respond online

or

Email to:

consultation@rsh.gov.uk

Write to:

Consultation on changes to the consumer standards and requirements
The Regulator of Social Housing
Referrals and Regulatory Enquiries team
Level 2
7-8 Wellington Place
Leeds LS1 4AP

Updates to this page

Published 9 December 2025
Last updated 11 June 2026 href="#full-history">+ show all updates

  1. Updated with details of the consultation on electrical safety checks TSM

  2. First published.

Sign up for emails or print this page