Review of train operators’ revenue protection policies
- From:
- Office of Rail and Road
- Published
- 18 December 2024
- Last updated
- 18 June 2026 — See all updates
Applies to England, Scotland and Wales
Summary
This call for evidence has closed
Detail of outcome
The Office of Rail and Road (ORR) concluded its review of train operators’ revenue protection policies by publishing its key findings, which gathered insights on:
- the revenue protection landscape
- how passengers are treated when travelling without valid tickets
Read the full outcome on ORR’s website.
Original call for evidence
Summary
Seeks evidence on rail passengers' experiences including where they have received penalty fares or been prosecuted.
This call for evidence iswas being held on another website.
This call for evidence closesran atfrom
to
Call for evidence description
The Office of Rail and Road (ORR) is carrying out an independent review of train operators’ revenue protection practices.
In this call for evidence ORR would like to hear from people who, for whatever reason, boarded a train without a ticket, or with an invalid ticket, or were told by staff this was the case. You may have been required to:
- buy a new ticket for your journey or pay an additional fare
- pay a penalty fare, which included the cost of a new ticket
- face prosecution by the train operator
- face another action by the train operator
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Updates to this page
Published 18 December 2024
Last updated 18 June 2026
—
Show all updates
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Outcome published.
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First published.
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Update history
2026-06-18 16:04
Outcome published.
2024-12-18 13:40
First published.
Detail of outcome
The Office of Rail and Road (ORR) concluded its review of train operators’ revenue protection policies by publishing its key findings, which gathered insights on:
- the revenue protection landscape
- how passengers are treated when travelling without valid tickets
Read the full outcome on ORR’s website.
Original call for evidence
Summary
Seeks evidence on rail passengers' experiences including where they have received penalty fares or been prosecuted.
This call for evidence iswas being held on another website.
This call for evidence closesran atfrom
to
Call for evidence description
The Office of Rail and Road (ORR) is carrying out an independent review of train operators’ revenue protection practices.
In this call for evidence ORR would like to hear from people who, for whatever reason, boarded a train without a ticket, or with an invalid ticket, or were told by staff this was the case. You may have been required to:
- buy a new ticket for your journey or pay an additional fare
- pay a penalty fare, which included the cost of a new ticket
- face prosecution by the train operator
- face another action by the train operator
Share this page
The following links open in a new tab
Updates to this page
Published 18 December 2024
Last updated 18 June 2026
—
Show all updates
-
Outcome published.
-
First published.
Sign up for emails or print this page
Update history
2026-06-18 16:04
Outcome published.
2024-12-18 13:40
First published.
Call for evidence description
The Office of Rail and Road (ORR) is carrying out an independent review of train operators’ revenue protection practices.
In this call for evidence ORR would like to hear from people who, for whatever reason, boarded a train without a ticket, or with an invalid ticket, or were told by staff this was the case. You may have been required to:
- buy a new ticket for your journey or pay an additional fare
- pay a penalty fare, which included the cost of a new ticket
- face prosecution by the train operator
- face another action by the train operator
Share this page
The following links open in a new tab
Updates to this page
-
Outcome published.
-
First published.
Sign up for emails or print this page
Update history
2026-06-18 16:04
Outcome published.
2024-12-18 13:40
First published.