Consultation outcome

Green Paper: Future of Post Office

From:
Department for Business and Trade and Post Office
Published
14 July 2025
Last updated
257 FebruaryJuly 2026 — See all updates
This consultation has concluded

Read the full outcome

Government response: Future of the Post Office

Ref: ISBN 978-1-5286-6201-7, E03535494, CP 1514

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Government response: Future of the Post Office (PDF version)

Ref: ISBN 978-1-5286-6201-7, E03535494, CP 1514

PDF, 1.211.22 MB, 40 pages

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Early insights evaluation of postmaster engagement

PDF, 758 KB, 94 pages

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Detail of outcome

The government has responded with a summary of responses received, the government’s response to the consultation and next steps.

Feedback received

Consultation and engagement analysis: Future of the Post Office

PDF, 2.82 MB, 133 pages

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Detail of feedback received

A report summarising all the public feedback gathered during this consultation.

Original consultation

Summary

We are seeking views on the future of the Post Office.

This consultation ran from
to

Consultation description

This is a public consultation that seeks views on the future of the Post Office, from the services it provides, how we modernise and strengthen the network, through to how we change the culture and the way in which the Post Office is managed.

Responses to this consultation will be used to understand what customers, communities and postmasters would like to see from a modern Post Office, to help shape the company’s future.

How to respond

We are seeking views on the future of Post Office. Responses to this consultation will be used to understand what customers, communities and postmasters would like to see from a modern Post Office, to help shape the company’s future.

This consultation closes on 6 October 2025.

We strongly encourage that responses are made via the online Qualtrics platform. Using the online survey will assist our analysis of the responses, enabling more efficient and effective consideration of the issues raised.

If you cannot respond via the online platform, you may send your response by email to postofficeconsultation@businessandtrade.gov.uk, or by post to:

Post Office Consultation
Department for Business and Trade
Old Admiralty Building
Admiralty Place
London
SW1A 2DY

If you are responding in writing, please make it clear which question each comment relates to, and ensure that the text of your response is in a format that allows copying of individual sentences or paragraphs, to help us when considering your view on a particular issue. When responding, please state whether you are responding as an individual or representing the views of an organisation or business.

We will process your personal data in accordance with all applicable data protection laws. See our privacy notice.

Documents

Green Paper: Future of Post Office

Ref: ISBN 978-1-5286-5903-1, E03404893, CP 1366

HTML

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Green Paper: Future of Post Office (PDF version)

Ref: ISBN 978-1-5286-5903-1, E03404893, CP 1366

PDF, 2.17 MB, 68 pages

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Annex A: The Value of the Post Office Network

PDF, 734 KB, 74 pages

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Annex B: Supplementary data tables

ODS, 17.3 KB

This file is in an OpenDocument format

Annex C: Consultation questions (PDF version)

PDF, 111 KB, 5 pages

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Updates to this page

Published 14 July 2025
Last updated 257 FebruaryJuly 2026 href="#full-history">+— show Show all updates

  1. 'Early-insights evaluation of postmaster engagement' added to page.

  2. The government's response to the consultation and next steps has been published. A report summarising the consultation responses has also been published.

  3. PDF version of consultation questions added.

  4. First published.

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