The Regulator of Social Housing and the Housing Ombudsman Service have different functions and statutory remits but have arrangements in place for the two bodies to work together.

This Memorandum of Understanding (MoU) sets out a new framework of communication, cooperation and exchange of information between the regulator and the Housing Ombudsman.

Regulator of social housing

The regulator’s focus is at landlord level, setting standards which state the outcomes that landlords must deliver. It regulates to ensure a viable, efficient and well governed sector and seeks to drive landlords to improve the quality of homes and services they deliver. 

Housing Ombudsman

The Housing Ombudsman makes the final decision on disputes between residents and member landlords. It also works to strengthen internal complaints procedures and encourage landlords to learn from complaints to prevent service failures being repeated. The Housing Ombudsman Service is an independent, impartial and free service for social housing residents.