Policy paperGuidance

2G Switch-off Charter

How UK’s mobile network operators commit to ensure that the 2G switch-off takes place safely, with critical services and vulnerable consumers protected.

From:
Department for Science, Innovation and Technology and Department for Digital, Culture, Media and Sport
PublishedPublished:
24 March 2026
Last updated:
29 July 2026 — See all updates

Documents

2G Switch-off Charter

HTML

Details

The UK’s mobile network operators have agreed with government a set of commitments to ensure that the 2G switch-off takes place safely, with critical services and vulnerable consumers protected.

The 2G Charter has been agreed in addition to Ofcom’s existing expectations of the mobile network operators throughout the 2G switch-off.

Updates to this page

Published 24 March 2026
Last updated 29 July 2026 — Show all updates

  1. Under 'Signatories' I added a couple of footnotes for context. In 'Signatories', under 'Mobile Virtual Network Operators', I added another paragraph starting, 'The Charter signatories cover around 95%... I added 'giffgaff' and 'Plan.com' to the list under 'Mobile Virtual Network Operators:'

  2. First published.

Sign up for emails or print this page