Guidance

Returning documents on live applications: caseworker guidance

His Majesty’s Passport Office guidance explaining how we return customer’s documents to them when the application is still live.

From:
HM Passport Office
PublishedPublished:
4 February 2026
Last updated:
21 August 2026 — See all updates

Documents

Returning documents on live applications: caseworker guidance

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Details

This guidance tells His Majesty’s Passport Office staff about how we can return customer’s documents to them before we have made a final decision on their application.

Updates to this page

Published 4 February 2026
Last updated 21 August 2026 — Show all updates

  1. This guidance has been updated in the 'DAP: returning documents on live applications' section to tell the Customer Service Management team how to handle document return requests.

  2. First published.

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