Flexible Working Policy Team, Employment Rights Directorate
Department for Business and Trade
Old Admiralty Building
Admiralty Place
London
SW1A 2DY
Make Work Pay: improving access to flexible working
- From:
-
- Department for Business and Trade,
TheDepartmentRtforHonBusiness,PeterInnovation,KyleScienceMPand Trade, Kate Dearden MPand The Rt Hon Jonathan Reynolds MP - Department for Business and Trade,
PublishedPublished:- 5 February 2026
- Last
updatedupdated: -
20- 15
AprilSeptember 2026—See all updates - 15
Applies to England, Scotland and Wales
Read the full outcome
Consultation on improving access to flexible working: government response
PDF, 633 KB, 44 pages
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Responses to consultation on improving access to flexible working: supplementary tables
PDF, 514 KB, 24 pages
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Detail of outcome
This consultation sought views on a proposed new process for employers to follow where a flexible working request cannot be immediately agreed. It also sought views on what training resources and support can help businesses navigate flexible working requests, as well as other ways to improve access to flexible working.
The consultation received over 1,000 responses from:
- individuals
- employers
- trade unions
- legal organisations
- academics
- other representative organisations
The changes as set out in the consultation aim to support greater access to flexible working while ensuring employers can continue to manage their businesses effectively. They also aim to encourage constructive dialogue between employers and employees, contributing to a more inclusive and productive labour market.
The government response summarises the evidence received through the consultation and sets out the government’s decisions and next steps for implementation of reforms to the flexible working framework.
Original consultation
Summary
We are seeking views on a new process for employers to follow when handling flexible working requests, as well as insights on flexible working practices more broadly.
This consultation closesran atfrom
to
Consultation description
Through the Employment Rights Act we are introducing a new process for employers to follow if they think they might need to reject a flexible working request.
We are running this consultation to make sure this new process meets the needs of both employers and employees.
This consultation seeks views on:
- a proposed new light touch process for employers consulting with employees where a request cannot be immediately agreed
- what training, resources and support can help businesses navigate flexible working requests
- other ways to improve access to flexible working
Anyone can respond to this consultation, and we particularly welcome views from those with insight into this topic and those with experience making or handling flexible working requests.
Documents
Make Work Pay: consultation on improving access to flexible working (PDF version)
PDF, 333334 KB, 35 pages
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Make Work Pay: consultation on improving access to flexible working (large print PDF version)
PDF, 320321 KB, 49 pages
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Make Work Pay: consultation on improving access to flexible working (easy read PDF version)
PDF, 5.15 MB, 34 pages
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Flexible working – requirement to consult: options assessment
PDF, 461 KB, 22 pages
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Ways to respond
or
Email to:
flexibleworking@businessandtrade.gov.uk
Write to:
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Updates to this page
-
'Consultation on improving access to flexible working: government response' and 'Responses to consultation on improving access to flexible working: supplementary tables' added to the consultation outcome.
-
Updated 'Next steps' section of 'Make Work Pay: consultation on improving access to flexible working (web version)' to show the correct closing date and time of 11:59pm on 30 April 2026.
-
'Make Work Pay: consultation on improving access to flexible working (easy read PDF version)' added.
-
'Make Work Pay: consultation on improving access to flexible working (British Sign Language version)' added.
-
First published.
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Update history
2026-09-15 16:00
‘Consultation on improving access to flexible working: government response’ and ‘Responses to consultation on improving access to flexible working: supplementary tables’ added to the consultation outcome.
2026-04-20 12:11
Updated ‘Next steps’ section of ‘Make Work Pay: consultation on improving access to flexible working (web version)’ to show the correct closing date and time of 11:59pm on 30 April 2026.
2026-03-12 12:18
‘Make Work Pay: consultation on improving access to flexible working (easy read PDF version)’ added.
2026-03-09 14:33
‘Make Work Pay: consultation on improving access to flexible working (British Sign Language version)’ added.
2026-02-05 11:45
First published.