Contact the Adjudicator's Office

Coronavirus (COVID-19) Update

For customers who can, we recommend corresponding with us by email.

We are continually assessing the impact of Coronavirus on our ability to deliver our services. We will be acting in line with Government announcements and advice issued by Public Health England. We are encouraging our staff to put their health and wellbeing, and that of their families, first to help prevent the spread of the disease.

Contact the Adjudicator’s Office

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA).

You must first complain to HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA) before the Adjudicator’s Office can investigate your complaint.

You can ask HMRC or the VOA for a:

• first review to consider your complaint
• second review if you do not agree with the outcome

We review Home Office decisions on entitlement to compensation made under the Windrush Compensation Scheme. In addition, we investigate complaints about how the Home Office handled a claim for compensation made under the Windrush Compensation Scheme.

When you contact us, tells us any reference number you have been given by the relevant organisation.

To complain or request a review you can:

• use our online form
• print and fill in form Ask the Adjudicator’s Office to investigate a complaint or review a decision
• write to us:

If you need any help or a reasonable adjustment when dealing with us please let us know.

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