Contact the Adjudicator's Office
Find out how to contact the Adjudicator's Office.
Contents
Contact the Adjudicator’s Office
The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA).
You must first complain to HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA) before the Adjudicator’s Office can investigate your complaint.
You can ask HMRC or the VOA for a:
- first review to consider your complaint
- second review if you do not agree with the outcome
We review Home Office decisions on entitlement to compensation made under the Windrush Compensation Scheme. In addition, we investigate complaints about how the Home Office handled a claim for compensation made under the Windrush Compensation Scheme.
When you contact us, tells us any reference number you have been given by the relevant organisation.
To complain or request a review you can:
- use our online form
- print and fill in form Ask the Adjudicator’s Office to investigate a complaint or review a decision
- write to us:
The Adjudicator’s Office
PO Box 11222
Nottingham
NG2 9AD
If you need any help or a reasonable adjustment when dealing with us please let us know.
Phone
Telephone: 0300 057 1111
Monday to Friday, 9am to 5pm
Closed weekends and bank holidays.
Christmas and New Year telephone opening times:
Updates to this page
Last updated
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13 January 2025 Christmas and New Year telephone opening hours removed
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23 December 2024 Christmas and New Year telephone opening hours added
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30 September 2024 Telephony closure message removed.
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12 September 2024 Updated to confirm our telephone lines will be closed on Friday 13 September 2024.
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9 January 2024 Christmas and New Year phone lines message removed
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4 December 2023 Christmas and New Year telephone opening hours
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22 November 2023 Updated staff training telephony message removed.
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17 November 2023 Updated to confirm our telephone lines will be closed on 21 November 2023.
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15 September 2023 Added translation
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26 July 2023 Our old postal address has now been removed. We are now operating from our new postal address.
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4 May 2023 Updated to remove closed telephone line message. Updated to add notification that our PO Box address is changing.
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31 March 2023 Updated to confirm our telephone lines will be closed on 27 April 2023.
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4 January 2023 Removed holiday closing times
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22 December 2022 Added translation
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19 December 2022 Added telephone opening hours for December and January.
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27 June 2022 Removed online complaints form issue
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14 June 2022 Notifying the public of a temporary issue with our online complaints form.
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20 May 2022 Removed phone line issue
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19 May 2022 Notifying the public of a temporary issue with our phone line.
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14 January 2022 Updated information to explain that a complaint should go to HMRC/VOA before the Adjudicator's Office
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4 January 2022 Removed holiday closing times
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9 December 2021 Added Telephone opening hours for December and January. (will remove this section after 3 January)
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18 August 2021 Added translation
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4 January 2021 Removed Christmas & New Year helpline opening hours
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18 December 2020 Added Christmas telephone helpline opening times.
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9 December 2020 Removed notification that our online form is unavailable.
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7 December 2020 Included a notice that our online contact form is temporarily unavailable.
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21 July 2020 Change in helpline opening times.
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6 July 2020 Updated Coronavirus info.
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4 May 2020 Removed fax number from contact details
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23 March 2020 Change to telephone availability.
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20 March 2020 Update to reflect impact of Coronavirus (COVID-19) and changes to process within the Adjudicator's Office.
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8 January 2020 We have included the link to the online application form
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18 December 2019 We updated the page to include our Windrush Compensation Scheme independent review role.
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26 July 2019 First published.