Post Office Check & Send service
Information on the handling of passport applications made using the Check & Send service.
Documents
Details
Information on the handling of passport applications made using the Check & Send service provided by our partner the Post Office Ltd.
Last updated
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Updated to the latest version of the guidance.
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Accessible version added.
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Updated guidance.
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First published.
Update history
2026-03-09 16:57
Updated section ‘Check & Send service: how to identify Post Office errors’ to tell examiners the Customer Service Management team (CSMT) will deal with other Post Office errors transferred to them by the Embedded Civil Service team.
2025-08-12 14:27
Guidance updated as detailed in the ‘About’ section.
2025-04-01 16:49
Updated the guidance to show how Sopra Steria deal with Post Office Check & Send applications and how to identify Post Office Check and Send applications.
2022-11-17 11:13
Updated to the latest version of the guidance.
2022-09-26 15:35
Accessible version added.